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Consumer Law and Policy in Ghana

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  • Christine Dowuona-Hammond

    (University of Ghana, Legon)

Abstract

This paper presents a picture of the landscape of consumer law and policy in Ghana and reviews the scope of protection of consumer interests with specific regard to product safety and liability, consumer sales, and telecommunication services. It assesses the legislative and policy framework on consumer contracts, product safety, and unfair commercial practices; discusses the role of national agencies in enforcing safety standards; and highlights some critical consumer issues in telecommunications service delivery. The paper examines the regulatory framework on other consumer issues such as advertising, labelling, and marketing of consumer products; terms and conditions of consumer contracts; and after sales services including the enforcement of guarantees, warranties, refund, and return policies. The paper also discusses the extent of external influence on the development of consumer law and policy in Ghana and reviews the level of interaction with other legal systems and supranational bodies in the three focal areas. The contribution also explores areas of Ghana’s consumer protection framework which could benefit from guidance from the EU transnational model on consumer protection and makes recommendations for the enhancement of the emerging legislative and policy regime on consumer protection in Ghana.

Suggested Citation

  • Christine Dowuona-Hammond, 2018. "Consumer Law and Policy in Ghana," Journal of Consumer Policy, Springer, vol. 41(4), pages 333-354, December.
    • Handle: RePEc:kap:jcopol:v:41:y:2018:i:4:d:10.1007_s10603-018-9379-y
    DOI: 10.1007/s10603-018-9379-y
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    References listed on IDEAS

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    1. World Bank, 2017. "World Development Indicators 2017," World Bank Publications - Books, The World Bank Group, number 26447, December.
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    Cited by:

    1. T. Naude, 2020. "Fragmentation Versus Convergence of Consumer Law Within One Legal System and Across Legal Systems: An African Perspective," Journal of Consumer Policy, Springer, vol. 43(1), pages 11-33, March.

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