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Utilization Of Value Stream Analysis To Implement Redefined Value: A Social Business Perspective

Author

Listed:
  • Varqa Shamsi Bahar
  • Khan Muhammad Saqiful Alam
  • Iftekhar Mahfuz
  • Towhid Khan

Abstract

The premise of value focuses on the customer while the integration of social and environmental value along with customer value holistically is missing. This paper redefines the conceptualization of value as a three dimensional construct encapsulating customer, social and environmental (CSE) value. Furthermore, in operations management, value stream analysis (VSA) has been utilized as an implementation tool of customer value only. However, this study addresses a gap in the literature by employing VSA as an implementation tool to execute the redefined CSE value in a social business setting. An exploratory research driven by semi-structured interview sessions with the employees of a social business in Bangladesh were conducted while embracing a qualitative research strategy to build new insights and theories. In consequence, this study offers strategic suggestions to existing social businesses as to how the redefined conceptualization of value can be implemented for the betterment of customer, society and environment.

Suggested Citation

  • Varqa Shamsi Bahar & Khan Muhammad Saqiful Alam & Iftekhar Mahfuz & Towhid Khan, 2015. "Utilization Of Value Stream Analysis To Implement Redefined Value: A Social Business Perspective," Review of Business and Finance Studies, The Institute for Business and Finance Research, vol. 6(2), pages 85-103.
    • Handle: RePEc:ibf:rbfstu:v:6:y:2015:i:2:p:85-103
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Value Framework; Customer Value; Social Value; Environmental Value; Process Analysis; trategic Process Mapping;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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