Churn in services – A bibliometric review
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References listed on IDEAS
- Aria, Massimo & Cuccurullo, Corrado, 2017. "bibliometrix: An R-tool for comprehensive science mapping analysis," Journal of Informetrics, Elsevier, vol. 11(4), pages 959-975.
- Henry Small, 1973. "Co‐citation in the scientific literature: A new measure of the relationship between two documents," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 24(4), pages 265-269, July.
- Jeffrey Prince & Shane Greenstein, 2014.
"Does Service Bundling Reduce Churn?,"
Journal of Economics & Management Strategy, Wiley Blackwell, vol. 23(4), pages 839-875, December.
- Jeffrey T. Prince & Shane Greenstein, 2011. "Does Service Bundling Reduce Churn?," Working Papers 2011-05, Indiana University, Kelley School of Business, Department of Business Economics and Public Policy.
- Henry Small, 1999. "Visualizing science by citation mapping," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 50(9), pages 799-813.
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Keywords
customer churn; bibliometric analysis; co-citation analysis; bibliographic coupling; science mapping; biblioshiny; churn de clientes; análisis bibliométrico; análisis de cocitación; acoplamiento bibliográfico; mapeo de la ciencia; biblioshiny;All these keywords.
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