IDEAS home Printed from https://ideas.repec.org/a/blg/reveco/v75y2023i1p19-29.html
   My bibliography  Save this article

Characteristics Of Consumer Behaviour In Services Sector

Author

Listed:
  • GOLDBACH Dumitru

    (Bucharest University of Economic Studies)

  • RADULIAN Andreea

    (Bucharest University of Economic Studies)

  • POPA Mircea

    (Bucharest University of Economic Studies)

Abstract

The science of marketing has had a dynamic evolution, being influenced, over time, by the diversity of socio-economic and political contexts. Regardless of the geographical space to which we refer, reality has showed that marketing was concerned with satisfying the needs of citizens, seen in the key as consumers of goods and services.Therefore, this diversification also needed the emergence of new paradigms in what the area of health care services means. As the socio-economic context experienced major changes and the tools used experienced a diversification. Recently, the COVID-19 pandemic has generated a change in approach, especially in what the doctor-patient relationship means. In other words, what needles, 4 years ago seemed to be perfectly valid, today must be repositioned.In this context, in this article we have carried out research about the paradigm shift of the doctor-patient relationship in diabetic conditions.

Suggested Citation

  • GOLDBACH Dumitru & RADULIAN Andreea & POPA Mircea, 2023. "Characteristics Of Consumer Behaviour In Services Sector," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 75(1), pages 19-29, April.
    • Handle: RePEc:blg:reveco:v:75:y:2023:i:1:p:19-29
    DOI: 10.56043/reveco-2023-0002
    as

    Download full text from publisher

    File URL: http://economice.ulbsibiu.ro/revista.economica/archive/75102goldbach&radulian&popa.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.56043/reveco-2023-0002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
    2. Hood, Christopher, 1995. "The "new public management" in the 1980s: Variations on a theme," Accounting, Organizations and Society, Elsevier, vol. 20(2-3), pages 93-109.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Röttger, Julia & Blümel, Miriam & Fuchs, Sabine & Busse, Reinhard, 2014. "Assessing the responsiveness of chronic disease care - Is the World Health Organization's concept of health system responsiveness applicable?," Social Science & Medicine, Elsevier, vol. 113(C), pages 87-94.
    2. Ian Hodge & William M. Adams, 2016. "Short-Term Projects versus Adaptive Governance: Conflicting Demands in the Management of Ecological Restoration," Land, MDPI, vol. 5(4), pages 1-17, November.
    3. Ball, Amanda & Craig, Russell, 2010. "Using neo-institutionalism to advance social and environmental accounting," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 21(4), pages 283-293.
    4. Sohail, Mohammad, 2005. "Accessibility and Quality of Government Primary Health Care: Achievement and Constraints," Bangladesh Development Studies, Bangladesh Institute of Development Studies (BIDS), vol. 31(3-4), pages 63-98, Sept-Dec.
    5. Robbins, Geraldine & Lapsley, Irvine, 2015. "From secrecy to transparency: Accounting and the transition from religious charity to publicly-owned hospital," The British Accounting Review, Elsevier, vol. 47(1), pages 19-32.
    6. Rosta, Miklós, 2013. "New Public Management: opportunity for the Centre, thread for the Periphery," MPRA Paper 68474, University Library of Munich, Germany.
    7. Tóth, Balázs, 2021. "Milyen kapcsolatban állnak a közszféra reformjai a gazdaságpolitikai paradigmákkal? [How reforms of the public sector relate to the paradigms of economic policy]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(2), pages 205-222.
    8. Maria Rosaria Alfano & Anna Laura Baraldi & Claudia Cantabene, 2023. "Eppur si muove: an evaluation of museum policy reform in Italy," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 47(1), pages 97-131, March.
    9. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    10. Sari Suomalainen & Outi Tahvonen & Helena Kahiluoto, 2022. "From Participation to Involvement in Urban Open Space Management and Maintenance," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    11. Shukla, Anuprita & Teedon, Paul & Cornish, Flora, 2016. "Empty rituals? A qualitative study of users’ experience of monitoring & evaluation systems in HIV interventions in western India," Social Science & Medicine, Elsevier, vol. 168(C), pages 7-15.
    12. Mr. Richard I Allen & Yasemin Hurcan & Peter Murphy & Mr. Maximilien Queyranne & Mr. Sami Yläoutinen, 2015. "The Evolving Functions and Organization of Finance Ministries," IMF Working Papers 2015/232, International Monetary Fund.
    13. repec:cuf:journl:y:2017:v:18:i:1:moreno-enguix is not listed on IDEAS
    14. Heli Hookana, 2011. "Measurement of Effectiveness, Efficiency and Quality in Public Sector Services: Interventionist Empirical Investigations," MIC 2011: Managing Sustainability? Proceedings of the 12th International Conference, Portorož, 23–26 November 2011 [Selected Papers],, University of Primorska, Faculty of Management Koper.
    15. Martyn C Jones & Brian Williams & Janice Rattray & Steve MacGillivray & Debbie Baldie & Abdul‐Razak Abubakari & Joanne Coyle & Susan Mackie & Eileen McKenna, 2018. "Extending the assessment of patient‐centredness in health care: Development of the updated Valuing Patients as Individuals Scale using exploratory factor analysis," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 65-76, January.
    16. Ferry, Laurence & Zakaria, Zamzulaila & Zakaria, Zarina & Slack, Richard, 2018. "Framing public governance in Malaysia: Rhetorical appeals through accrual accounting," Accounting forum, Elsevier, vol. 42(2), pages 170-183.
    17. Laurence Ferry & Peter Eckersley, 2015. "Budgeting and governing for deficit reduction in the UK public sector: act three 'accountability and audit arrangements'," Public Money & Management, Taylor & Francis Journals, vol. 35(3), pages 203-210, May.
    18. Ishikawa, Hirono & Hashimoto, Hideki & Kiuchi, Takahiro, 2013. "The evolving concept of “patient-centeredness” in patient–physician communication research," Social Science & Medicine, Elsevier, vol. 96(C), pages 147-153.
    19. Marianna Mauro & Monica Giancotti & Giovanna Talarico, 2017. "Mapping the field: A bibliometric analysis of accountability literature in healthcare," MECOSAN, FrancoAngeli Editore, vol. 2017(101), pages 7-30.
    20. Ioan Popescu, 2011. "The Expansion Of European Bureaucracy," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 3(3), pages 415-428, September.
    21. Deryl Northcott & Necia France, 2005. "The Balanced Scorecard in New Zealand Health Sector Performance Management: Dissemination to Diffusion," Australian Accounting Review, CPA Australia, vol. 15(37), pages 34-46, November.

    More about this item

    Keywords

    Healthcare; Patient; Customer Satisfaction;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:blg:reveco:v:75:y:2023:i:1:p:19-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Eduard Alexandru Stoica (email available below). General contact details of provider: https://edirc.repec.org/data/feulbro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.