Net Generation’S Customer Experience During A Pandemic
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- Bernhardt, Kenneth L. & Donthu, Naveen & Kennett, Pamela A., 2000. "A Longitudinal Analysis of Satisfaction and Profitability," Journal of Business Research, Elsevier, vol. 47(2), pages 161-171, February.
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Keywords
customer experience; netgeneration; purchasing behaviour; pandemic;All these keywords.
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