Content
2019, Volume 26, Issue 2
- 139-159 A study of correlation for reverse logistics barriers to solutions using structural equation modelling
by Pornwasin Sirisawat & Tossapol Kiatcharoenpol - 160-175 Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
by Farzad Firouzi Jahantigh - 176-189 Evaluating the factors considered for procurement of raw material in food supply chain using Delphi-AHP methodology - a case study of potato chips processing company in India
by Sachin S. Kamble & Rakesh D. Raut - 190-205 Reducing variation in tensile impact testing of plastics
by Hari Prasad & Narayana Rao & Prasanta Mukhopadhyay - 206-222 Overall equipment effectiveness measurement of TPM manager model machines in flexible manufacturing environment: a case study of automobile sector
by Richa Sharma - 223-245 Using system dynamics to better understand quality management in the construction industry
by Anna Hulda Olafsdottir & Harald Sverdrup & Gunnar Stefansson & Helgi Thor Ingason
2019, Volume 26, Issue 1
- 1-20 Effect of deep cryogenic treatment on performance measures in wire electrical discharge machining process during taper cutting operation
by Bijaya Bijeta Nayak & Siba Sankar Mahapatra - 21-33 Service provider's rationalisation for the performance improvement of the organisation: a case study
by Bhaskar B. Gardas & Rakesh D. Raut & Annasaheb H. Jagtap & Pradeep Yadav - 34-57 Business research productivity and barriers
by Omar E.M. Khalil & Nadia Khalil - 58-73 Evaluating the efficiency of the commercial banks admired in Fortune 500 list; using data envelopment analysis
by Mohammad Saljoughian & Hadi Shirouyehzad & Elaheh Khajeh & Reza Dabestani - 74-95 Monitoring of an ingot making facility via principal component analysis and its variants
by Swarnambuj Suman & Anupam Das - 96-117 An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
by Anu P. Anil & K.P. Satish
2018, Volume 25, Issue 4
- 417-443 Prioritisation of leader roles in several phases of innovation process to enhance productivity
by Mojtaba Kiaei & Amir Hassan Zarei Rahro & Mona Shirkhorshidi - 444-458 The impact of faculty member's communication behaviours on student satisfaction: the role of cognitive and affective learning and student's motivation
by Smita Kulkarni & Nikhat Afshan & Jaideep Motwani - 459-479 The improvement of thresher design by using the integration of TRIZ and QFD approach
by Nilda Tri Putri & Agus Sutanto & Nafroh Bifadhlih - 480-490 Quality factors and performance in citrus industry
by U.T. Sunil Kumar & R.L. Shrivastava & O.P. Rajasree - 491-505 Patient satisfaction analysis using a multi-criteria analysis method: the case of the NHS in Greece
by Dimitris Drosos & Nikos Tsotsolas & Michalis Skordoulis & Miltiadis Chalikias - 506-555 Evaluating the effectiveness of 5S implementation practices in Indian manufacturing industry
by Inderpreet Singh Ahuja & Harwinder Singh
2018, Volume 25, Issue 3
- 285-304 Development of a four-row paddy transplanter by applying value engineering principles
by M. Mohan & G. Sundararaj & S.R. Devadasan & R. Murugesh - 305-330 A probabilistic model for predicting service level adherence of application support projects
by Srijith Sreenivasan & Manimaran Sundaram - 331-348 An approach for justification of success 5S program in manufacturing organisations using fuzzy-based simulation model
by Jugraj Singh Randhawa & Inderpreet Singh Ahuja - 349-367 Behaviour of productivity indicators and financial resources in the field of extraction and exploitation of minerals in Colombia
by José Morelos Gómez & Tomás José Fontalvo Herrera & Efraín De La Hoz Granadillo - 368-386 A quality function deployment-based model for coordinate measuring machine selection
by Shankar Chakraborty & Kanika Prasad - 387-416 Application of Taguchi and RSM techniques for optimising the parameters of pressure die casting process
by Muthuswamy Shanmugaraja & Thangavel Tharoon
2018, Volume 25, Issue 2
- 139-150 Classification of critical success factors for reverse logistics implementation based on importance-performance analysis
by Hamidreza Panjehfouladgaran & Hadi Shirouyehzad - 151-169 Efficiency improvement and resource estimation: a tradeoff analysis
by Mojtaba Ghiyasi - 170-197 Maintenance policy selection using fuzzy failure modes and effective analysis and key performance indicators
by Nasrin Farajiparvar & Rene V. Mayorga - 198-211 Analysis of the effects of succession planning implementation on organisational performance
by Seyed Hasan Hosseini & Ali Shaemi Barzoki & Ali Nasr Isfahani - 212-224 Theoretical analysis of JIT elements for implementation in the maintenance sector of Indian industries
by Sandeep Phogat & Anil Kumar Gupta - 225-244 Modelling and analysis of energy efficiency drivers by fuzzy ISM and fuzzy MICMAC approach
by Rahul Sindhwani & Varinder Kumar Mittal & Punj Lata Singh & Vivek Kalsariya & Faizan Salroo - 245-261 The impact of human capital and innovation on labour productivity of Malaysian small and medium enterprises
by Rahmah Ismail - 262-283 Deployment of operational performance indicators in failure mode effect and analysis application: a literature review and classification
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong
2018, Volume 25, Issue 1
- 1-17 Performance evaluation of multi-state degraded industrial production system and selection of performance measure using PSO: a case study
by Ajay Kumar - 18-40 Six Sigma framework methodology for deep drawing process improvement
by Nader A. Al Theeb & Mohammed T. Hayajneh - 41-63 Identifying critical factors for various maintenance policies: a study on Indian manufacturing sector
by Nishit Kumar Srivastava & Sandeep Mondal & Namrata Chatterjee & Shwetank Parihar - 64-89 Evolution of obstacles restraining productivity improvement
by Tero Rantala & Sanna Pekkola & Hannu Rantanen & Mika Hannula - 90-107 Key factors for adoption of ISO 14001 by the manufacturing industry: a review paper
by Hui Hui Tay & Mariani Ariffin & Amir Hamzah Sharaai - 108-138 Customer involvement in new product development of tile and ceramic industry
by Seyed Heydar Mirfakhradini & Khalil Safari & Akram Shaabani & Naser Valaei & Khadijeh Mohammadi
2018, Volume 24, Issue 4
- 441-459 Improving conformance to quality requirements in making hot metal
by Arup Ranjan Mukhopadhyay & Jit Kumar Mitra - 460-474 Non-conformity recovery and safe disposal by Poka Yoke and hallmarking in a piston unit
by G. Sundaramali & S. Abinav Shankar & M. Manoj Kummar - 475-494 Advances in solution methods for optimisation of multiple quality characteristics in manufacturing processes
by Sasadhar Bera & Indrajit Mukherjee - 495-506 Increasing energy productivity in lean production system with energy oriented value-stream mapping
by Javad Rezaeian & Irandokht Parviziomran & Iraj Mahdavi - 507-519 Productivity improvement by line balancing and process modification keeping quality intact
by K. Janardhan Reddy & G. Mahendra Reddy & Nadimpalli Raghukiran - 520-530 Enhanced biogas production from poultry litter by improving the carbon nitrogen ratio
by Selvaraj Balaji & M. Sakthivel & S.A. Pasupathy & P. Sivakumar & K.K. Arun - 531-542 Determinants of performance of Tunisia insurance companies: case of life insurance
by Abdelkader Derbali & Lamia Jamel - 543-565 Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches
by Main Naser Alolayyan & Sulieman Ibraheem Shelash Al-Hawary & Anber Abraheem Shlash Mohammad & Bahaà Abdul-Hafez Attallah Al-Nady - 566-584 Supply chain management in developing countries: empirical evidence from Vietnamese manufacturing companies
by Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui
2018, Volume 24, Issue 3
- 301-322 Prioritising different branches of Meli Bank based on motivation creating factors organised by gap analysis approach and multi criteria decision making - case study: Meli Bank's branches in Najafabad City
by Monir Al-sadat Mousavi Nejad & Farimah Mokhatab-Rafiei & Hadi Shirouyehzad - 323-345 An experimental investigation on strain controlled fatigue behaviour of FDM build parts
by Swayam Bikash Mishra & Siba Sankar Mahapatra - 346-372 Implementation performance of agile manufacturing: a graph theoretic approach
by Pavan Kumar Potdar & Srikanta Routroy & Astajyoti Behera - 373-397 A proposed model for leadership styles effect on total quality management implementation: an applied study on telecommunication for mobile service companies in Egypt
by Amal Farouk Soliman - 398-423 Application of failure mode and effect analysis in manufacturing industry - an integrated approach with FAHP-fuzzy TOPSIS and FAHP-fuzzy VIKOR
by G. Sakthivel & D. Saravanakumar & T. Muthuramalingam - 424-440 Integration of lean, Six Sigma and theory of constraints for productivity improvement of mining industry
by J. Rajini & Dega Nagaraju & S. Narayanan
2018, Volume 24, Issue 2
- 143-164 Study of relationship between cost overrun and labour productivity in road construction projects
by Ibrahim Mahamid - 143-164 Study of relationship between cost overrun and labour productivity in road construction projects
by Ibrahim Mahamid - 165-176 Statistical process control and quality of service at seaports
by Íñigo L. Ansorena - 165-176 Statistical process control and quality of service at seaports
by à ñigo L. Ansorena - 177-195 Operational attributes influencing productivity in Indian opencast mines
by Padma Charan Mishra & Manoj Kumar Mohanty & Manmohan Mall - 177-195 Operational attributes influencing productivity in Indian opencast mines
by Padma Charan Mishra & Manoj Kumar Mohanty & Manmohan Mall - 196-218 Modelling and analysis of assembly clearance by size and form tolerances in selective assembly using clustering algorithm
by S.V. Chaitanya & A.K. Jeevanantham - 196-218 Modelling and analysis of assembly clearance by size and form tolerances in selective assembly using clustering algorithm
by S.V. Chaitanya & A.K. Jeevanantham - 219-241 Hybrid fuzzy MCDM model for effective utilisation of quality cost analysis in manufacturing firms
by A. Sailaja & P.C. Basak & K.G. Viswanadhan - 219-241 Hybrid fuzzy MCDM model for effective utilisation of quality cost analysis in manufacturing firms
by A. Sailaja & P.C. Basak & K.G. Viswanadhan - 242-266 Overcoming of low discharge problem in shallow well jet pump through the application of total quality function deployment
by K. Sivasamy & C. Arumugam & S.R. Devadasan & R. Murugesh & K.K. Arun & K.M. Senthilkumar - 242-266 Overcoming of low discharge problem in shallow well jet pump through the application of total quality function deployment
by K. Sivasamy & C. Arumugam & S.R. Devadasan & R. Murugesh & K.K. Arun & K.M. Senthilkumar - 267-283 The impact of total productive maintenance on key performance indicators (PQCDSM): a case study of automobile manufacturing sector
by Richa Sharma & Jagtar Singh & Vikas Rastogi - 267-283 The impact of total productive maintenance on key performance indicators (PQCDSM): a case study of automobile manufacturing sector
by Richa Sharma & Jagtar Singh & Vikas Rastogi - 284-299 Root cause analysis in quality problem solving of research information systems: a case study
by Mohammad Javad Ershadi & Roozbeh Aiasi & Shirin Kazemi - 284-299 Root cause analysis in quality problem solving of research information systems: a case study
by Mohammad Javad Ershadi & Roozbeh Aiasi & Shirin Kazemi
2018, Volume 24, Issue 1
- 1-11 Developing a quality improvement plan for a small engineering firm in the USA with Six Sigma methodologies
by Jordan Belcher & Evea Kaldas & Virginia Beth Ellington & Dinesh S. Davè - 1-11 Developing a quality improvement plan for a small engineering firm in the USA with Six Sigma methodologies
by Jordan Belcher & Evea Kaldas & Virginia Beth Ellington & Dinesh S. Davè - 12-32 Cost reduction by value stream mapping using Lean-Kaizen concept: a case study
by Sunil Kumar & Ashwani Kumar Dhingra & Bhim Singh - 12-32 Cost reduction by value stream mapping using Lean-Kaizen concept: a case study
by Sunil Kumar & Ashwani Kumar Dhingra & Bhim Singh - 33-58 Analytical hierarchy process for selecting best attributes for successful 5S implementation
by Jugraj Singh Randhawa & Inderpreet Singh Ahuja - 33-58 Analytical hierarchy process for selecting best attributes for successful 5S implementation
by Jugraj Singh Randhawa & Inderpreet Singh Ahuja - 59-83 Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment
by Neda Ahmadizadeh-Tourzani & Abbas Keramati & Arash Apornak - 59-83 Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment
by Neda Ahmadizadeh-Tourzani & Abbas Keramati & Arash Apornak - 84-100 Supplier selection and evaluation using QFD and ELECTRE in quality management system environment (case study: Faravari % Sakht Company)
by Mitra Abbaszadeh Tavassoli & Soroush Avakh Darestani & Sara Abbaszadeh Tavassoli - 84-100 Supplier selection and evaluation using QFD and ELECTRE in quality management system environment (case study: Faravari % Sakht Company)
by Mitra Abbaszadeh Tavassoli & Soroush Avakh Darestani & Sara Abbaszadeh Tavassoli - 101-133 An evaluation of effectiveness of 5S implementation initiatives in an Indian manufacturing enterprise
by Jugraj Singh Randhawa & Inderpreet Singh Ahuja - 101-133 An evaluation of effectiveness of 5S implementation initiatives in an Indian manufacturing enterprise
by Jugraj Singh Randhawa & Inderpreet Singh Ahuja - 134-142 The effect of in-service training on employees' productivity in education and training organisation, Shiraz, Iran
by Seyedeh Hashemiyeh Mirrezaei & Abdolhossein Ayoubi & Ali Mosallanejad & Fatemehsadat Mousavifard - 134-142 The effect of in-service training on employees' productivity in education and training organisation, Shiraz, Iran
by Seyedeh Hashemiyeh Mirrezaei & Abdolhossein Ayoubi & Ali Mosallanejad & Fatemehsadat Mousavifard
2018, Volume 23, Issue 4
- 423-445 Social implications of leagile manufacturing system: TISM approach
by Naveen Virmani & Rajeev Saha & Rajeshwar Sahai - 423-445 Social implications of leagile manufacturing system: TISM approach
by Naveen Virmani & Rajeev Saha & Rajeshwar Sahai - 446-472 Analysis of axioms and assumptions of data envelopment analysis: application for efficiency measurement in project management contexts
by Pooria Niknazar & Mario Bourgault - 446-472 Analysis of axioms and assumptions of data envelopment analysis: application for efficiency measurement in project management contexts
by Pooria Niknazar & Mario Bourgault - 473-491 Justification of advanced manufacturing technologies for small and medium enterprises from auto component sector: AHP approach
by Dimple Bhandari & Rajesh Kr Singh & S.K. Garg - 473-491 Justification of advanced manufacturing technologies for small and medium enterprises from auto component sector: AHP approach
by Dimple Bhandari & Rajesh Kr Singh & S.K. Garg - 492-523 Study on the relationship between supply chain quality management practices and performance in the Iranian automotive industry
by Mehdi Nosratpour & Ali Nazeri & Rahman Soofifard - 492-523 Study on the relationship between supply chain quality management practices and performance in the Iranian automotive industry
by Mehdi Nosratpour & Ali Nazeri & Rahman Soofifard - 524-551 Process improvement in an Indian automotive part manufacturing company: a case study
by M.L. Meena & R. Jain & P. Kumar & S. Gupta & G.S. Dangayach - 524-551 Process improvement in an Indian automotive part manufacturing company: a case study
by M.L. Meena & R. Jain & P. Kumar & S. Gupta & G.S. Dangayach
2018, Volume 23, Issue 3
- 273-288 An empirical study on factors influencing technology transfer using structural equation modelling
by Mehri Chehrehpak & Alireza Alizadeh & Salman Nazari-Shirkouhi - 273-288 An empirical study on factors influencing technology transfer using structural equation modelling
by Mehri Chehrehpak & Alireza Alizadeh & Salman Nazari-Shirkouhi - 289-306 The effect of business intelligence adoption on agile supply chain performance
by Javad Khazaei Pool & Hadi Balouei Jamkhaneh & Reihaneh Alsadat Tabaeeian & Hoda Tavakoli & Amir Shahin - 289-306 The effect of business intelligence adoption on agile supply chain performance
by Javad Khazaei Pool & Hadi Balouei Jamkhaneh & Reihaneh Alsadat Tabaeeian & Hoda Tavakoli & Amir Shahin - 307-327 Effect of organisational culture and organisational learning on organisational innovation: an empirical investigation
by Ali Rezaei & Sayyed Mohsen Allameh & Reza Ansari - 307-327 Effect of organisational culture and organisational learning on organisational innovation: an empirical investigation
by Ali Rezaei & Sayyed Mohsen Allameh & Reza Ansari - 328-348 Challenges in technology adoption in Indian public distribution system: a quality management approach
by Varun Chhabra & Shweta Chopra & Prashant Rajan - 328-348 Challenges in technology adoption in Indian public distribution system: a quality management approach
by Varun Chhabra & Shweta Chopra & Prashant Rajan - 349-368 Analysing of customer feedback on critical quality parameters to improve productivity in manufacturing - a case study
by I.S. Stephan Thangaiah & Vinay Sharma & Vembar Nainar Sundharam - 349-368 Analysing of customer feedback on critical quality parameters to improve productivity in manufacturing - a case study
by I.S. Stephan Thangaiah & Vinay Sharma & Vembar Nainar Sundharam - 369-384 Drivers of hospital safety culture quality in emerging economies: the case of Saudi Arabia
by Mario Ferrer & Ricardo Santa & Anita Medhekar & Erick Calvo & Lina Paola Molina-Sánchez - 369-384 Drivers of hospital safety culture quality in emerging economies: the case of Saudi Arabia
by Mario Ferrer & Ricardo Santa & Anita Medhekar & Erick Calvo & Lina Paola Molina-Sánchez - 385-421 Leagile manufacturing: a review paper
by Naveen Virmani & Rajeev Saha & Rajeshwar Sahai - 385-421 Leagile manufacturing: a review paper
by Naveen Virmani & Rajeev Saha & Rajeshwar Sahai
2018, Volume 23, Issue 2
- 137-162 Performance evaluation of the public transportation system in Esfahan Steel Company from the production line employees' perspective with data envelopment analysis approach
by Parisa Pendar & Farimah Mokhatab-Rafiei & Seyed Akbar Nilipour-Tabatabaei - 137-162 Performance evaluation of the public transportation system in Esfahan Steel Company from the production line employees' perspective with data envelopment analysis approach
by Parisa Pendar & Farimah Mokhatab-Rafiei & Seyed Akbar Nilipour-Tabatabaei - 163-186 The relation between the traditional quality and the change of organisational culture using as methodology the quality control circle
by Kelly Nemer & Raimundo Kennedy Vieira - 163-186 The relation between the traditional quality and the change of organisational culture using as methodology the quality control circle
by Kelly Nemer & Raimundo Kennedy Vieira - 187-217 Identification and ranking of enablers of green lean Six Sigma implementation using AHP
by Harsha Pandey & Dixit Garg & Sunil Luthra - 187-217 Identification and ranking of enablers of green lean Six Sigma implementation using AHP
by Harsha Pandey & Dixit Garg & Sunil Luthra - 218-246 An integrated management system: from various aspects of the literature to a maturity model based on the process approach
by Mariyam Moumen & Houda Elaoufir - 218-246 An integrated management system: from various aspects of the literature to a maturity model based on the process approach
by Mariyam Moumen & Houda Elaoufir - 247-272 The effects of positive organisational behaviour on entrepreneurial personality and innovation
by Fazel Larijani & Nahid Saravi-Moghadam - 247-272 The effects of positive organisational behaviour on entrepreneurial personality and innovation
by Fazel Larijani & Nahid Saravi-Moghadam
2018, Volume 23, Issue 1
- 1-30 Soft total quality management and lean manufacturing initiatives: model development through structural equation modelling
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim & Mohd Radzi Che Daud - 1-30 Soft total quality management and lean manufacturing initiatives: model development through structural equation modelling
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim & Mohd Radzi Che Daud - 31-54 Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
by G. Arun Jernick & L. Suganthi & S. Iniyan - 31-54 Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
by G. Arun Jernick & L. Suganthi & S. Iniyan - 55-73 Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's
by Michael Sony & Nandakumar Mekoth & K.K. Therisa - 55-73 Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's
by Michael Sony & Nandakumar Mekoth & K.K. Therisa - 74-89 TQM as business strategy: a meta-analysis review
by Anupama Prashar - 74-89 TQM as business strategy: a meta-analysis review
by Anupama Prashar - 90-109 The evaluation of green manufacturing strategies adopted by ISO 14001 certificate holders in Jordan
by Yazan Khalid Abed-Allah Migdadi & Dua'a Samih Ibrahim Elzzqaibeh - 90-109 The evaluation of green manufacturing strategies adopted by ISO 14001 certificate holders in Jordan
by Yazan Khalid Abed-Allah Migdadi & Dua'a Samih Ibrahim Elzzqaibeh - 110-127 Quality and productivity improvement through spot welding process optimisation in automobile body shop
by G. Selvam & S. Arockia Doss Prince & V. Surya Prakash & T. Rohit - 110-127 Quality and productivity improvement through spot welding process optimisation in automobile body shop
by G. Selvam & S. Arockia Doss Prince & V. Surya Prakash & T. Rohit - 128-136 The impact of 2008 credit crisis on currency stability structure
by Shamshuritawati Sharif & Suzilah Ismail & Zurni Omar - 128-136 The impact of 2008 credit crisis on currency stability structure
by Shamshuritawati Sharif & Suzilah Ismail & Zurni Omar
2017, Volume 22, Issue 4
- 427-450 Evidence for quality management systems being instrumental in improving supplier performance: the case of the wind power sector
by Jordi Castelló & Josep Llach & Rodolfo De Castro - 451-465 Six Sigma in construction industry: a review
by Preetam Singh Negi & Akash Mandaliya & Abhijit Mahida & Alap Patel & Vishal Singh Patyal - 466-484 Failure mode and effect analysis using fuzzy analytic hierarchy process and GRA TOPSIS in manufacturing industry
by G. Sakthivel & Bernard W. Ikua - 485-498 Who are hindering shop floor productive hours? An exploratory finding from discrete manufacturing industries of India
by Manoj Kumar Mohanty & Padma Charan Mishra & Manmohan Mall - 499-520 Understanding the barriers in implementing leagile manufacturing system
by Naveen Virmani & Rajeev Saha & Rajeshwar Sahai - 521-535 Proposing a model for evaluating lean project management performance using grounded theory
by Reza Dabestani & Abbas Moghbel Baerz & Adel Azar & Arash Shahin - 536-566 Perspectives on productivity: identifying attributes influencing productivity in various industrial sectors
by Raju Kamble & Lalit Wankhade
2017, Volume 22, Issue 3
- 281-308 The assessment of service quality in private hospitals in Amman area using the gap approach
by Alaa Khraisat & Rateb J. Sweis & Rawan Saleh & Taghreed Suifan & Mohammed Hiyassat & Adel Sarea - 309-339 Positioning the decoupling point along a supply chain: a case study
by Hande Erdogan Aktan & Gokhan Akyuz - 340-362 Optimisation of wire electric discharge machining process: a review and reflection
by Abhijit Saha & Subhas Chandra Mondal - 363-377 Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees: the case of Bank Mellat branches of Khouzestan Province
by Seyed Fathollah Amiri Aghdaie & Bahman Sasani - 378-394 Identifying and prioritising operational performance indicators of the Ethiopian leather industry
by Sisay Addis & Akshay Dvivedi & Birhanu Beshah - 395-412 The mediating role of outsourcing in the relationship between speed, flexibility and performance: a Saudi Arabian study
by Mario Ferrer & Ricardo Santa - 413-425 The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry: Tehran Tejarat Bank agencies
by Fatemehsadat Mousavifard & Mohammad Rahmanian & Abdolhossein Ayoubi
2017, Volume 22, Issue 2
- 141-169 Six Sigma: an overview and further research directions
by Rajesh Patil & Abhishek Behl & Padmanabha Aital - 170-189 Exploring the corporate sustainability process: a Thai perspective
by Sooksan Kantabutra - 190-204 Improvement of hole quality and process characteristics by adopting reduced quantity lubrication in drilling of stainless steel 304
by B. Naveen Krishna & D. Samuel Raj - 205-222 An application of quality cost analysis as a tool for quality management
by Chansiri Singhtaun & Rungnapa Hattayanon - 223-242 POYSS: a model for integrating Poka-Yoke technique with Six Sigma concept
by M. Vinod & S.R. Devadasan & D.T. Sunil & V.M.M. Thilak & R. Murugesh - 243-261 A Markov chain analysis of cost of quality in the supply chain of integrated aluminium manufacturing company
by Anand Prakash & Rajendra Prasad Mohanty - 262-280 Linear robust data envelopment analysis: CCR model with uncertain data
by Mahmood Sabouhi & Mostafa Mardani
2017, Volume 22, Issue 1
- 1-21 Development of multivariate process monitoring strategy for a typical process industry
by Anupam Das & Swarnambuj Suman & Amresh Kumar Sinha - 22-41 Analysis of quality enabled factors of production planning system stage of production system life cycle using interpretive structural modelling approach
by Rajesh Attri & Sandeep Grover - 42-59 An ISM approach to identify key success factors behind the TPM implementation in Indian SMEs
by Abhishek Jain & Rajbir Singh Bhatti & Harwinder Singh - 60-81 A partial least square structural equation modelling preliminary analysis on total quality management elements and environmental regulation and policy influencing organisational performance in the food and beverage companies of Malaysia
by Muslim Diekola Akanmu & Ahmad Yusni Bin Bahaudin & Roslan Jamaludin - 82-100 E-government services quality and citizens' satisfaction: a multi-criteria satisfaction analysis of TAXISnet information system in Greece
by Michalis Skordoulis & Panteleimon Alasonas & Victoria Pekka-Economou - 101-116 Evaluating lean thinking using value stream mapping in manufacturing industry - a case study
by Jagdeep Singh & Harwinder Singh & Deepinder Singh & Kultaran Singh - 117-140 Medical maintenance performance monitoring: a roadmap to efficient improvement
by Hassana Mahfoud & Abdellah El Barkany & Ahmed El Biyaali
2017, Volume 21, Issue 4
- 411-428 Entropy-based discretisation for performance prediction of employee: strategy for improving software quality
by Sangita Gupta & Uma Mohan Mokashi & V. Suma - 429-442 Evaluating manufacturing performance through strategic total productive maintenance implementation in a food processing industry
by Tejinder Pal Singh & Inderpreet Singh Ahuja - 443-459 The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan
by Firas I. Mahmoud Saleh & Rateb J. Sweis & Bayan Y. Abdelqader & Ayman B. Abdallah & Mazen Arafeh - 460-489 Machining performance optimisation during EDM of Inconel 718: a case experimental investigation
by Rahul & Kumar Abhishek & Saurav Datta & Bibhuti Bhusan Biswal & Siba Sankar Mahapatra - 490-499 Critical success factors for TQM implementation
by Birhanu Beshah & Eshetie Berhan - 500-515 Classifying customer requirements using Kano model and Kano map: the case of hospital services
by Arash Shahin & Sajad Akasheh - 516-531 Neoteric quality improvement approach in resource constrained Indian service SMEs: a concept note
by Rana Basu & Prabha Bhola & Pranab K. Dan - 532-547 Monitoring the disparity of teaching and learning process variability: a statistical approach
by Maman A. Djauhari & Revathi Sagadavan & Siaw Li Lee
2017, Volume 21, Issue 3
- 273-299 Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study
by Ali Shaemi Barzoki & Ali Rezaei - 300-324 Kaizen, a continuous improvement for reduction of wastes: a case study
by Aman Gupta & Shaman Gupta - 325-342 Enhancing the performance of micro, small and medium sized cluster organisation through lean implementation
by Nagarajan Ramesh & A. Ravi - 343-358 Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group
by Arash Shahin & Sima Ebrahimi - 359-374 Ranking of critical success factors for online retailing by TOPSIS approach
by Shaina Singh & Rajesh Kumar Singh & Nitin Seth - 375-391 Parametric analysis of wear behaviour on fused deposition modelling build parts
by Swayam Bikash Mishra & Rashmi Pattnaik & Siba Sankar Mahapatra - 392-409 Quality in management accounting: approach by activities in large companies
by Maria João Cardoso Vieira Machado & Paula Cristina Rodrigues Alves
2017, Volume 21, Issue 2
- 143-173 Investigating the impact of quality management systems on business performance
by Manjot Singh Bhatia & Anjali Awasthi - 174-186 Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company
by Fahimeh Chavoshi & Arash Shahin - 187-202 Evaluating TQM adoption success factors to improve Indian MSMEs performance using fuzzy DEMATEL approach
by Himanshu Gupta & Chandra Prakash & Vinayak Vishwakarma & Mukesh Kumar Barua - 203-228 Exploring critical success factors for TQM implementation using interpretive structural modelling approach: extract from case studies
by Vimal Kumar & R.R.K. Sharma - 229-244 EOQ model for deteriorating items with stock-dependent demand under inflation and trade credits
by Rakesh P. Tripathi - 245-263 Prioritisation of quality dimensions of after-sales technical services
by Bülent Başaran & Aslı Battal - 264-271 Deming's chain reaction revisited
by Andrés Carrión-Garcia & Angela M. Grisales & Ljubisa Papic
2017, Volume 21, Issue 1
- 1-22 The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review
by Sanae Aarab & Abdellah El Barkany & Ahmed El Khalfi - 23-44 A model of customer-based brand equity: evidence from the banking service in Iran
by Mirza Hassan Hosseini & Nahid Saravi-Moghadam - 45-71 Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process
by Farshad Faezy Razi & Ehsan Hoseini - 72-96 Structural equation modelling of technology innovation model using AMOS for Indian MSMEs
by Davinder Singh & J.S. Khamba & Tarun Nanda - 97-111 Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
by Arash Shahin & Zahra Mahdavi & Faramarz Shahmohammadi - 112-128 Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company
by Ali Goharshenasan & Arash Shahin - 129-141 Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
by Arash Apornak
2017, Volume 20, Issue 4
- 429-461 The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture
by Kanagi Kanapathy & Chiok Sook Bin & Suhaiza Zailani & Ali Haj Aghapour - 462-487 Applying hybrid FMADM model for analysing SWOT strategies at the Iranian industrial engines manufacturing firm (a case study)
by Abdol Hamid Safaei Ghadikolaei & Zeinolabedin Akbarzadeh & Ahmad Ahmadi & Yaser Vahedi Geshniani - 488-512 A benchmarking approach for enhancing agility in manufacturing environment
by Pavan Kumar Potdar & Srikanta Routroy & Astajyoti Behera - 513-533 Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry
by Sachin Modgil & Sanjay Sharma - 534-556 Integration of lean manufacturing and quality management system through structural equation modelling
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim
2017, Volume 20, Issue 3
- 273-290 The effect of 5Q model on patient's satisfaction in military hospitals in Jordan
by Balqees Salem Ajarmah & Tareq N. Hashem & Rateb Jalil Swies - 291-315 An empirical study of coordination practices in supply chain of Indian manufacturing firms
by Rajendra Kumar Shukla & Dixit Garg & Ashish Agarwal - 316-343 Productivity measurement and improvement - an overview
by Bhagwan D. Gidwani & G.S. Dangayach - 344-362 An application of artificial neural network and particle swarm optimisation technique for modelling and optimisation of centreless grinding process
by Prosun Mandal & Subhas Chandra Mondal - 363-391 Improving logistics performance through investments and policy intervention: a causal loop model
by Amrita Jhawar & S.K. Garg & Shikha N. Khera