IDEAS home Printed from https://ideas.repec.org/h/zbw/hiclch/209377.html
   My bibliography  Save this book chapter

Can gamification reduce the shortage of skilled logistics personnel?

In: Artificial Intelligence and Digital Transformation in Supply Chain Management: Innovative Approaches for Supply Chains. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 27

Author

Listed:
  • Hofbauer, Florian
  • Putz, Lisa-Maria

Abstract

Purpose: The logistics sector faces a worldwide shortage of skilled personnel. Gamification represents a new approach to attract people's interest by applying game elements in a non-game context. In our study, we develop a theoretical framework to improve the image of the logistics sector using gamification for future studies. Methodology: Based on the findings of the literature review, we discuss gamification and its potential to improve the image of the logistics sector. Moreover, the core of this paper is to develop a theoretical framework to apply career choice theories for gamification to attract logistics personnel. Findings: In total, six career choice theories were identified as appropriate for a theoretical framework. We suggest using these six theories for future empirical studies to measure how gamification influences people's career choices. Originality: This paper introduces gamification to attract people to the logistics sector as a new approach with substantial potential. It provides an initial valuation of the potential of gamification to improve the image of logistics jobs. Due the novelty of the topic, the theoretical framework provides a starting point for future empirical studies.

Suggested Citation

  • Hofbauer, Florian & Putz, Lisa-Maria, 2019. "Can gamification reduce the shortage of skilled logistics personnel?," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Artificial Intelligence and Digital Transformation in Supply Chain Management: Innovative Approaches for Supply Chains. Proceedings of the Hamburg Int, volume 27, pages 331-354, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
  • Handle: RePEc:zbw:hiclch:209377
    DOI: 10.15480/882.2475
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/209377/1/hicl-2019-27-331.pdf
    Download Restriction: no

    File URL: https://libkey.io/10.15480/882.2475?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Philip K. Law, 2010. "A theory of reasoned action model of accounting students' career choice in public accounting practices in the post‐Enron," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 11(1), pages 58-73, June.
    2. Eric H. Grosse & Christoph H. Glock & W. Patrick Neumann, 2017. "Human factors in order picking: a content analysis of the literature," International Journal of Production Research, Taylor & Francis Journals, vol. 55(5), pages 1260-1276, March.
    3. Somayeh Rajabi & Abdolhamid Papzan & Gholamreza Zahedi, 2012. "Application of Social Cognitive Career Theory to Investigate the Effective Factors of the Career Decision-Making Intention in Iranian Agriculture Students by Using ANN," SAGE Open, , vol. 2(4), pages 21582440124, December.
    4. Bandura, Albert, 1991. "Social cognitive theory of self-regulation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 248-287, December.
    5. Marcucci, Edoardo & Gatta, Valerio & Le Pira, Michela, 2018. "Gamification design to foster stakeholder engagement and behavior change: An application to urban freight transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 119-132.
    6. Grosse, E. H. & Glock, C. H. & Neumann, W. P., 2017. "Human factors in order picking: a content analysis of the literature," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 80630, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    7. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.
    2. Jiuh‐Biing Sheu & Tsan‐Ming Choi, 2023. "Can we work more safely and healthily with robot partners? A human‐friendly robot–human‐coordinated order fulfillment scheme," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 794-812, March.
    3. Maria A. M. Trindade & Paulo S. A. Sousa & Maria R. A. Moreira, 2022. "Ramping up a heuristic procedure for storage location assignment problem with precedence constraints," Flexible Services and Manufacturing Journal, Springer, vol. 34(3), pages 646-669, September.
    4. Yoon, Jeewhan & Vonortas, Nicholas S. & Han, SungWon, 2020. "Do-It-Yourself laboratories and attitude toward use: The effects of self-efficacy and the perception of security and privacy," Technological Forecasting and Social Change, Elsevier, vol. 159(C).
    5. Diefenbach, Heiko & Emde, Simon & Glock, Christoph H., 2020. "Loading tow trains ergonomically for just-in-time part supply," European Journal of Operational Research, Elsevier, vol. 284(1), pages 325-344.
    6. Boysen, Nils & de Koster, René & Weidinger, Felix, 2019. "Warehousing in the e-commerce era: A survey," European Journal of Operational Research, Elsevier, vol. 277(2), pages 396-411.
    7. Loske, Dominic & Klumpp, Matthias & Grosse, Eric H. & Modica, Tiziana & Glock, Christoph H., 2023. "Storage systems’ impact on order picking time: An empirical economic analysis of flow-rack storage systems," International Journal of Production Economics, Elsevier, vol. 261(C).
    8. Diefenbach, Heiko & Grosse, Eric H. & Glock, Christoph H., 2024. "Human-and-cost-centric storage assignment optimization in picker-to-parts warehouses," European Journal of Operational Research, Elsevier, vol. 315(3), pages 1049-1068.
    9. Giannikas, Vaggelis & Lu, Wenrong & Robertson, Brian & McFarlane, Duncan, 2017. "An interventionist strategy for warehouse order picking: Evidence from two case studies," International Journal of Production Economics, Elsevier, vol. 189(C), pages 63-76.
    10. XiaoLi Zhang & Jelle de Vries & René de Koster & ChenGuang Liu, 2022. "Fast and Faultless? Quantity and Quality Feedback in Order Picking," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1536-1559, April.
    11. Kumar, Suryakant & Sheu, Jiuh-Biing & Kundu, Tanmoy, 2023. "Planning a parts-to-picker order picking system with consideration of the impact of perceived workload," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 173(C).
    12. Vasiliki Kapou & Stavros T. Ponis & George Plakas & Eleni Aretoulaki, 2022. "An Innovative Layout Design and Storage Assignment Method for Manual Order Picking with Respect to Ergonomic Criteria," Logistics, MDPI, vol. 6(4), pages 1-21, December.
    13. Zhang, Jun & Liu, Feng & Tang, Jiafu & Li, Yanhui, 2019. "The online integrated order picking and delivery considering Pickers’ learning effects for an O2O community supermarket," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 123(C), pages 180-199.
    14. Izabela Kudelska & Rafal Niedbal, 2021. "The Impact of Organizational Change on the Improvement of the Picking Process in a Logistics Center – A Case Study," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 882-892.
    15. Nikolaos Chondromatidis & Anastasios Gialos & Vasileios Zeimpekis, 2022. "Investigating the Performance of the Order-Picking Process by Using Smart Glasses: A Laboratory Experimental Approach," Logistics, MDPI, vol. 6(4), pages 1-26, December.
    16. Scuotto, Veronica & Tzanidis, Theofilos & Usai, Antonio & Quaglia, Roberto, 2023. "The digital humanism era triggered by individual creativity," Journal of Business Research, Elsevier, vol. 158(C).
    17. Hassan, Lobna & Dias, Antonio & Hamari, Juho, 2019. "How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking," International Journal of Information Management, Elsevier, vol. 46(C), pages 151-162.
    18. Heiko Diefenbach & Simon Emde & Christoph H. Glock & Eric H. Grosse, 2022. "New solution procedures for the order picker routing problem in U-shaped pick areas with a movable depot," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 44(2), pages 535-573, June.
    19. Glock, Christoph H. & Grosse, Eric H. & Abedinnia, Hamid & Emde, Simon, 2019. "An integrated model to improve ergonomic and economic performance in order picking by rotating pallets," European Journal of Operational Research, Elsevier, vol. 273(2), pages 516-534.
    20. Onal, Sevilay & Zhu, Wen & Das, Sanchoy, 2023. "Order picking heuristics for online order fulfillment warehouses with explosive storage," International Journal of Production Economics, Elsevier, vol. 256(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:hiclch:209377. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://hicl.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.