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New Technologies in the Field of Tourist Guiding: Threat or Tool?

Author

Listed:
  • Michelle DE LA HARPE

    (University of Pretoria, Department of Historical and Heritage Studies, Pretoria, South Africa)

  • Karina SEVENHUYSEN

    (University of Pretoria, Department of Historical and Heritage Studies, Pretoria, South Africa)

Abstract

This article examines the impact of new technologies on the field of tourist guiding. It has been found throughout the preliminary research that a large gap in this field exists in academic literature. It is therefore important to study the role of the tourist guide in this era of emerging technologies, both in and outside the museum spectrum, to better understand the future place that tourist guiding will have in the tourism industry. Different types of new technologies are examined in relation to the field of tourist guiding, and the various benefits and limitations of these technologies are also discussed. It can be argued that only when embracing the positive aspects of both new technologies and tourist guiding can one offer tourists the best experience in the digital age. This realisation can greatly impact the way in which tourism managers design tourist experiences and tourist guides interact with both technology and tourists.

Suggested Citation

  • Michelle DE LA HARPE & Karina SEVENHUYSEN, 2020. "New Technologies in the Field of Tourist Guiding: Threat or Tool?," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 6(1), pages 13-33, June.
    • Handle: RePEc:ist:iupjot:v:6:y:2020:i:1:p:13-33
    DOI: 10.26650/jot.2020.6.1.0009
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    References listed on IDEAS

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    1. Zaid Alrawadieh & Gurel Cetin & Mithat Zeki Dincer & Fusun Istanbullu Dincer, 2020. "The impact of emotional dissonance on quality of work life and life satisfaction of tour guides," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 50-64, January.
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    Cited by:

    1. Yen Phin Ng & Oscar Dousin & Balvinder Kaur Kler, 2022. "Conceptualizing Person-environment Fit and the Meaning of Work for Tourist Guides in Malaysia During and Post COVID-19 Pandemic," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(1), pages 92111-92111, December.

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