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Resilient companies in the time of Covid-19 pandemic: a case study approach

Author

Listed:
  • Chiara Acciarini
  • Paolo Boccardelli
  • Mario Vitale

Abstract

Purpose - The Covid-19 pandemic represents an extraordinary and unpredictable event influencing the whole economy and society. Using a case study approach, the authors explored how big companies operating in Italy were able to respond to the crisis to ensure business continuity. Therefore, the authors discussed different business disruptions caused by Covid-19; in addition, they developed an integrated policy framework in which they proposed specific strategic responses for increasing the level of organizational resilience. The aim of the paper is to discuss and reflect on the ability of specific companies to increase their level of organizational resilience when unexpected events happen. Design/methodology/approach - The authors conducted semi-structured interviews with target CEOs of four major companies operating in Italy in different industries. Especially, the authors focused on multiutilities, media and communications, investment banking and mobile telecommunications. The interviews were based on questions dealing with Covid-19 implications and strategic responses to navigate this complex scenario. Findings - Based on the CEOs' contributions, the authors presented short-term actions and long-term strategies planned and implemented by each Italian company. In particular, the authors emphasized similarities and dissimilarities in terms of strategic responses and future business development. Originality/value - The analysis of practical cases was helpful for increasing their knowledge on organizational resilience and for providing the managerial community with a policy framework to navigate unexpected events like the Covid-19 pandemic.

Suggested Citation

  • Chiara Acciarini & Paolo Boccardelli & Mario Vitale, 2021. "Resilient companies in the time of Covid-19 pandemic: a case study approach," Journal of Entrepreneurship and Public Policy, Emerald Group Publishing Limited, vol. 10(3), pages 336-351, June.
  • Handle: RePEc:eme:jepppp:jepp-03-2021-0021
    DOI: 10.1108/JEPP-03-2021-0021
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    Cited by:

    1. Bojan Obrenovic & Goran Oblakovic & Asa Romeo Asa, 2024. "Bibliometric Analysis of Financial and Economic Implications during the COVID-19 Pandemic Crisis," Sustainability, MDPI, vol. 16(7), pages 1-17, March.
    2. Andrew Chan & Francis Cheng & Shuk-Ling Cheng, 2023. "Post-Crisis Sustainable Performance of Manufacturing SMEs: The Roles of Positive Orientation, Financial Slack, and External Networks," Sustainability, MDPI, vol. 15(17), pages 1-18, August.

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