Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot
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DOI: 10.1108/JEC-06-2020-0126
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Cited by:
- Nalluri, Venkateswarlu & Chen, Long-Sheng, 2024. "Modelling the FinTech adoption barriers in the context of emerging economies—An integrated Fuzzy hybrid approach," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
- Lambert Kofi Osei & Yuliya Cherkasova & Kofi Mintah Oware, 2023. "Unlocking the full potential of digital transformation in banking: a bibliometric review and emerging trend," Future Business Journal, Springer, vol. 9(1), pages 1-18, December.
- Swaraj S. Bharti & Kanika Prasad & Shwati Sudha & Vineeta Kumari, 2023. "Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(4), pages 779-793, December.
- Mohammed Muneerali Thottoli & Md. Aminul Islam & Mohd Faizal bin Yusof & Md. Sharif Hassan & Md. Arif Hassan, 2023. "Embracing Digital Transformation in Financial Services: From Past to Future," SAGE Open, , vol. 13(4), pages 21582440231, December.
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Keywords
Nigeria; Banks; Emerging market; Financial inclusion; Digital transformation; Chatbot;All these keywords.
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