IDEAS home Printed from https://ideas.repec.org/a/aio/aucsse/v2y2019i47p179-194.html
   My bibliography  Save this article

Effects Of Business Process Re-Engineering On Performance Of Selected Hospitals In Lagos State

Author

Listed:
  • OLAJIDE Olubayo Thomas

    (University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance)

  • LAWAL Oloyede Raheem

    (University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance)

  • ALAKA Sanusi Nureni

    (University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance)

Abstract

This study investigated the effects of Business Process Reengineering on Performance of 2 selected Hospitals in Lagos State, Nigeria. Some Hospitals do not understand the importance of BPR in the development of work process and improvement of service performance. However, hospital needs to develop certain techniques in order to improve their service delivery. As such, BPR is among the management strategic tool used by organisations for competing in a dynamic environment and to achieved organisational survival. The study adopted survey research design. The target population of the study covered two selected hospitals, one private and one public (Subol Hospital Limited and Badagry General Hospital). These two hospitals were purposively chosen due to their span of team of services, more members of staff and getting enough information due to their long term of service in health sector. The instruments were distributed to the staff by employing convenient sampling technique. From the total number of the copies of the questionnaires administered, 126 copies of questionnaires were retrieved representing 61.76% were used to analyse data. Analysis was done using correlation analyses with the aids of Statistical Package of Social Sciences (SPSS). The findings shown that there is a positive correlation between business process renovation and operational effectiveness, also, the second hypothesis shown that there is a positive relationship between automation process and competitive advantage and finally, that management support has significantly positive effect on quality service delivery in the hospitals in Lagos State, Nigeria. The study recommended that management team of hospitals needs to focus more attention on service processes in the hospital by providing promotions to staff, giving out bonuses so that the staff can be readily to provide adequate and prompt quality service delivery.

Suggested Citation

  • OLAJIDE Olubayo Thomas & LAWAL Oloyede Raheem & ALAKA Sanusi Nureni, 2019. "Effects Of Business Process Re-Engineering On Performance Of Selected Hospitals In Lagos State," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 2(47), pages 179-194, December.
    • Handle: RePEc:aio:aucsse:v:2:y:2019:i:47:p:179-194
    as

    Download full text from publisher

    File URL: http://feaa.ucv.ro/annals/v2_2019/020.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mahmoudi Meimand, M & Mollaei, E., 2014. "The Effect of Business Process Re-Engineering Factors on Organizational Agility Using Path Analysis: Case Study of Ports & Maritime Organization in Iran," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 4(12), pages 1849-1864, December.
    2. H. Sherman & Joe Zhu, 2006. "Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application," Annals of Operations Research, Springer, vol. 145(1), pages 301-319, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Anastasiou Athanasios & Kalligosfyris Charalampos & Kalamara Eleni, 2022. "Assessing the effectiveness of tax administration in macroeconomic stability: evidence from 26 European Countries," Economic Change and Restructuring, Springer, vol. 55(4), pages 2237-2261, November.
    2. Samet Güner & Erman Coşkun, 2016. "Determining the best performing benchmarks for transit routes with a multi-objective model: the implementation and a critique of the two-model approach," Public Transport, Springer, vol. 8(2), pages 205-224, September.
    3. Moslehpour, Massoud & Lin, Yi Hsin & Nguyen, Thi Le Huyen, 2017. "Top purchase intention priorities of Vietnamese LCC passengers: Expectations and satisfaction," MPRA Paper 81635, University Library of Munich, Germany.
    4. Oliver Tiemann & Jonas Schreyögg, 2012. "Changes in hospital efficiency after privatization," Health Care Management Science, Springer, vol. 15(4), pages 310-326, December.
    5. Fu-Chiang Yang, 2017. "Integrating corporate social responsibility and profitability into best practice selection: the case of large Taiwanese firms," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(4), pages 1493-1512, July.
    6. Le, Minh Hanh & Afsharian, Mohsen & Ahn, Heinz, 2021. "Inverse Frontier-based Benchmarking for Investigating the Efficiency and Achieving the Targets in the Vietnamese Education System," Omega, Elsevier, vol. 103(C).
    7. Marija Jović & Edvard Tijan & Doroteja Vidmar & Andreja Pucihar, 2022. "Factors of Digital Transformation in the Maritime Transport Sector," Sustainability, MDPI, vol. 14(15), pages 1-18, August.
    8. H. Muge Yayla-Kullu & Praowpan Tansitpong, 2013. "A Critical Evaluation of U.S. Airlines¡¯ Service Quality Performance: Lower Costs vs. Satisfied Customers," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 4(4), pages 1-11, November.
    9. Chih-Ching Yang, 2014. "An enhanced DEA model for decomposition of technical efficiency in banking," Annals of Operations Research, Springer, vol. 214(1), pages 167-185, March.
    10. Rafael Marques & Rafael Teixeira & Daniel P. Lacerda & Fabio S. Piran, 2023. "Exploring outsourcing service productivity from the buyer and supplier perspective: A case analysis in the fleet maintenance industry," Operations Management Research, Springer, vol. 16(2), pages 853-867, June.
    11. Feng Li & Qingyuan Zhu & Liang Liang, 2019. "A new data envelopment analysis based approach for fixed cost allocation," Annals of Operations Research, Springer, vol. 274(1), pages 347-372, March.
    12. Obure, Carol Dayo & Jacobs, Rowena & Guinness, Lorna & Mayhew, Susannah & Vassall, Anna, 2016. "Does integration of HIV and sexual and reproductive health services improve technical efficiency in Kenya and Swaziland? An application of a two-stage semi parametric approach incorporating quality me," Social Science & Medicine, Elsevier, vol. 151(C), pages 147-156.
    13. Wade D. Cook & Joe Zhu, 2011. "Multiple Variable Proportionality in Data Envelopment Analysis," Operations Research, INFORMS, vol. 59(4), pages 1024-1032, August.
    14. Güner, Samet & Seçkin Codal, Keziban, 2022. "Endogenous and exogenous sources of efficiency in the management of Turkish airports," Utilities Policy, Elsevier, vol. 76(C).
    15. Shimshak, Daniel G. & Lenard, Melanie L. & Klimberg, Ronald K., 2009. "Incorporating quality into data envelopment analysis of nursing home performance: A case study," Omega, Elsevier, vol. 37(3), pages 672-685, June.
    16. Driss El Kadiri Boutchich, 2020. "Factors with significant impact on efficiency of research laboratories: case of the public university," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(4), pages 1317-1333, August.
    17. Dickens S Omondi Aduda & Collins Ouma & Rosebella Onyango & Mathews Onyango & Jane Bertrand, 2015. "Voluntary Medical Male Circumcision Scale-Up in Nyanza, Kenya: Evaluating Technical Efficiency and Productivity of Service Delivery," PLOS ONE, Public Library of Science, vol. 10(2), pages 1-17, February.
    18. Tijan, Edvard & Jović, Marija & Aksentijević, Saša & Pucihar, Andreja, 2021. "Digital transformation in the maritime transport sector," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    19. Yauheniya Varabyova & Jonas Schreyögg, 2018. "Integrating quality into the nonparametric analysis of efficiency: a simulation comparison of popular methods," Annals of Operations Research, Springer, vol. 261(1), pages 365-392, February.
    20. Sandra G. Sosa-Rubí & Sergio Bautista-Arredondo & Carlos Chivardi-Moreno & David Contreras-Loya & Gina Hera-Fuentes & Marjorie Opuni, 2021. "Efficiency, quality, and management practices in health facilities providing outpatient HIV services in Kenya, Nigeria, Rwanda, South Africa and Zambia," Health Care Management Science, Springer, vol. 24(1), pages 41-54, March.

    More about this item

    Keywords

    Automation; Business Process Reengineering; Health Sector; Nigeria. Performance; Renovation;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aio:aucsse:v:2:y:2019:i:47:p:179-194. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Anca Bandoi (email available below). General contact details of provider: https://edirc.repec.org/data/fecraro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.