A Study on Customer Relationship Management Practices in Indian Banks With Special Reference to Chennai City
Author
Abstract
Suggested Citation
DOI: 10.34293/management.v9i1.3913
Download full text from publisher
References listed on IDEAS
- Berger, Allen N. & Leusner, John H. & Mingo, John J., 1997.
"The efficiency of bank branches,"
Journal of Monetary Economics, Elsevier, vol. 40(1), pages 141-162, September.
- Allen Berger & John Leusner & John Mingo, 1994. "The Efficiency of Bank Branches," Center for Financial Institutions Working Papers 94-27, Wharton School Center for Financial Institutions, University of Pennsylvania.
- Allen N. Berger & John H. Leusner & John J. Mingo, 1994. "The efficiency of bank branches," Finance and Economics Discussion Series 94-26, Board of Governors of the Federal Reserve System (U.S.).
- Monika Urbanowicz, 2008. "Concept of Customer Relationship Management as an example of innovation in banking sector," IET Working Papers Series 06/2008, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Antreas D. Athanassopoulos & Andreas Soteriou & Stavros Zenios, 1997. "Disentangling Within- and Between-Country Efficiency Differences of Bank Branches," Center for Financial Institutions Working Papers 97-17, Wharton School Center for Financial Institutions, University of Pennsylvania.
- Weill, Laurent, 2009.
"Convergence in banking efficiency across European countries,"
Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 19(5), pages 818-833, December.
- Laurent Weill, 2008. "Convergence in Banking Efficiency Across European Countries," Working Papers of LaRGE Research Center 2008-07, Laboratoire de Recherche en Gestion et Economie (LaRGE), Université de Strasbourg.
- Hasan, Iftekhar & Lozano-Vivas, Ana, 2002.
"Organizational Form and Expense Preference: Spanish Experience,"
Bulletin of Economic Research, Wiley Blackwell, vol. 54(2), pages 135-150, April.
- Iftekhar Hasan & Ana Lozano, 1999. "Organizational Form and Expense Preference: Spanish Experience," New York University, Leonard N. Stern School Finance Department Working Paper Seires 99-068, New York University, Leonard N. Stern School of Business-.
- Wagner A. Kamakura & Vikas Mittal & Fernando de Rosa & José Afonso Mazzon, 2002. "Assessing the Service-Profit Chain," Marketing Science, INFORMS, vol. 21(3), pages 294-317, February.
- Rogers, Kevin, 1998. "Product Mix, Bank Powers, and Complementarities at U. S. Commercial Banks," Journal of Economics and Business, Elsevier, vol. 50(2), pages 205-218, March.
- Berger, Allen N. & Leusner, John H. & Mingo, John J., 1997.
"The efficiency of bank branches,"
Journal of Monetary Economics, Elsevier, vol. 40(1), pages 141-162, September.
- Allen Berger & John Leusner & John Mingo, 1994. "The Efficiency of Bank Branches," Center for Financial Institutions Working Papers 94-27, Wharton School Center for Financial Institutions, University of Pennsylvania.
- Allen N. Berger & John H. Leusner & John J. Mingo, 1994. "The efficiency of bank branches," Finance and Economics Discussion Series 94-26, Board of Governors of the Federal Reserve System (U.S.).
- Yeyati, Eduardo Levy & Micco, Alejandro, 2007.
"Concentration and foreign penetration in Latin American banking sectors: Impact on competition and risk,"
Journal of Banking & Finance, Elsevier, vol. 31(6), pages 1633-1647, June.
- Eduardo Levy Yeyati & Alejandro Micco, 2003. "Concentration and Foreign Penetration in Latin American Banking Sectors: Impact on Competition and Risk," Business School Working Papers cinco, Universidad Torcuato Di Tella.
- Levy Yeyati, Eduardo & Micco, Alejandro, 2003. "Concentration and Foreign Penetration in Latin American Banking Sectors: Impact on Competition and Risk," IDB Publications (Working Papers) 1482, Inter-American Development Bank.
- Eduardo Levy Yeyati & Alejandro Micco, 2003. "Concentration and Foreign Penetration in Latin American Banking Sectors: Impact on Competition and Risk," Research Department Publications 4353, Inter-American Development Bank, Research Department.
- Podpiera, Jiri & Weill, Laurent, 2008.
"Bad luck or bad management? Emerging banking market experience,"
Journal of Financial Stability, Elsevier, vol. 4(2), pages 135-148, June.
- Jiri Podpiera & Laurent Weill, 2007. "Bad Luck or Bad Management? Emerging Banking Market Experience," Working Papers 2007/5, Czech National Bank.
- Jirí Podpiera & Laurent Weill, 2008. "Bad luck or bad management? emerging banking market experience," ULB Institutional Repository 2013/14305, ULB -- Universite Libre de Bruxelles.
- Daley, Jenifer & Matthews, Kent, 2009. "Efficiency and Convergence in the Jamaican banking sector 1998-2007," Cardiff Economics Working Papers E2009/30, Cardiff University, Cardiff Business School, Economics Section.
- Berger, Allen N. & Humphrey, David B., 1997.
"Efficiency of financial institutions: International survey and directions for future research,"
European Journal of Operational Research, Elsevier, vol. 98(2), pages 175-212, April.
- Allen N. Berger & David B. Humphrey, 1997. "Efficiency of financial institutions: international survey and directions for future research," Finance and Economics Discussion Series 1997-11, Board of Governors of the Federal Reserve System (U.S.).
- Allen N. Berger & David B. Humphrey, 1997. "Efficiency of Financial Institutions: International Survey and Directions for Future Research," Center for Financial Institutions Working Papers 97-05, Wharton School Center for Financial Institutions, University of Pennsylvania.
- Udhayakumar, A. & Charles, V. & Kumar, Mukesh, 2011. "Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems," Omega, Elsevier, vol. 39(4), pages 387-397, August.
- Kalbe Abbas & Manzoor Hussain Malik, 2008.
"Impact of Financial Liberalisation and Deregulation on Banking Sector in Pakistan,"
The Pakistan Development Review, Pakistan Institute of Development Economics, vol. 47(3), pages 287-313.
- Kalbe Abbas & Manzoor Hussain Malik, 2010. "Impact of Financial Liberalisation and Deregulation on Banking Sector in Pakistan," PIDE-Working Papers 2010:64, Pakistan Institute of Development Economics.
- Kalbe Abbas & Manzoor Hussain Malik, 2010. "Impact of Financial Liberalisation and Deregulation on Banking Sector in Pakistan," Finance Working Papers 23068, East Asian Bureau of Economic Research.
- Berger, Allen N. & DeYoung, Robert, 2006.
"Technological Progress and the Geographic Expansion of the Banking Industry,"
Journal of Money, Credit and Banking, Blackwell Publishing, vol. 38(6), pages 1483-1513, September.
- Allen N. Berger & Robert DeYoung, 2002. "Technological progress and the geographic expansion of the banking industry," Working Paper Series WP-02-07, Federal Reserve Bank of Chicago.
- Allen N. Berger & Robert DeYoung, 2002. "Technological progress and the geographic expansion of the banking industry," Proceedings 817, Federal Reserve Bank of Chicago.
- Allen N. Berger & Robert DeYoung, 2002. "Technological progress and the geographic expansion of the banking industry," Finance and Economics Discussion Series 2002-31, Board of Governors of the Federal Reserve System (U.S.).
- Dekker, David & Post, Thierry, 2001. "A quasi-concave DEA model with an application for bank branch performance evaluation," European Journal of Operational Research, Elsevier, vol. 132(2), pages 296-311, July.
- Sofía Bauducco & Alexandre Janiak, 2015. "On the welfare cost of bank concentration," Documentos de Trabajo 321, Centro de Economía Aplicada, Universidad de Chile.
- Huang, Tai-Hsin & Lin, Chung-I & Chen, Kuan-Chen, 2017. "Evaluating efficiencies of Chinese commercial banks in the context of stochastic multistage technologies," Pacific-Basin Finance Journal, Elsevier, vol. 41(C), pages 93-110.
- Thilakaweera, Bolanda Hewa & Harvie, Charles & Arjomandi, Amir, 2016. "Branch expansion and banking efficiency in Sri Lanka’s post‐conflict era," Journal of Asian Economics, Elsevier, vol. 47(C), pages 45-57.
- Daley, Jenifer & Matthews, Kent, 2009. "Measuring bank efficiency: tradition or sophistication? - A note," Cardiff Economics Working Papers E2009/24, Cardiff University, Cardiff Business School, Economics Section.
- Berger, Allen N & Cummins, J David & Weiss, Mary A, 1997.
"The Coexistence of Multiple Distribution Systems for Financial Services: The Case of Property-Liability Insurance,"
The Journal of Business, University of Chicago Press, vol. 70(4), pages 515-546, October.
- Allen N. Berger & J. David Cummins & Mary A. Weiss, 1995. "The coexistence of multiple distribution systems for financial services: the case of property-liability insurance," Finance and Economics Discussion Series 95-22, Board of Governors of the Federal Reserve System (U.S.).
- Allen N. Berger & J. David Cummins & Mary A. Weiss, 1995. "The Coexistence of Multiple Distributions Systems for Financial Services: The Case of Property-Liability Insurance," Center for Financial Institutions Working Papers 95-13, Wharton School Center for Financial Institutions, University of Pennsylvania.
- Kristiaan Kerstens & Bouye Ahmed Moulaye Hachem & Ignace Van de Woestyne & Niels Vestergaard, 2008.
"Optimal Capacity Utilization and Reallocation in a German Bank Branch Network: Exploring Some Strategic Scenarios,"
Working Papers
2008-ECO-19, IESEG School of Management.
- Kerstens, Kristiaan & Bouye, Ahmed Moulaye Hachem & Van de Woestyne, Ignace & Vestergaard, Niels, 2008. "Optimal capacity utilization and reallocation in a German bank branch network: Exploring some strategic scenarios," Working Papers 2008/59, Hogeschool-Universiteit Brussel, Faculteit Economie en Management.
- K. Kerstens & B.A. Moulaye Hachem & I. van de Woestyne & N. Vestergaard, 2010. "Optimal capacity utilization and reallocation in a german bank branch network: exploring some strategic scenarios," Post-Print hal-00557669, HAL.
More about this item
Keywords
CRM in Indian banks; Customer relationship management; Service provided in Indian banks; CRM in banks at Chennai city; Customer satisfaction on banks;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:acg:managt:v:9:y:2021:i:1:p:66-70. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: S.Lakshmanan (email available below). General contact details of provider: .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.