IDEAS home Printed from https://ideas.repec.org/a/acg/managt/v8y2021i4p82-89.html
   My bibliography  Save this article

Analysis of Indian Bank Customer's Attitude towards E-Banking

Author

Listed:
  • S Prasanth

    (Alagappa Institute of Management)

  • S Sudhamathi

    (Alagappa Institute of Management)

Abstract

The banks acquired the capacity to efficiently cut costs through the introduction of E-banking technologies, to extend its reach to manage its everyday banking needs by way of the use of online banking platforms. This paper analyses Indian bank customer's attitudes towards e-banking. A big part of why people tend to do banking at home or the ATM is that they feel like they should go at a time that is more convenient for them, rather than coming to the branch. This paper found how the impression of banking facilities that students get is affected by choice of banks they use. The researcher has used a proportionate stratified random sampling method, which is more effective for correctly selecting respondents. The data were obtained 120 individuals applying for a bank loan in India through online banking. In this category of 120, only those who replied are cited by the report. Then the data processing was performed using the Multivariate Analysis Test, the NSQ, and the Kolmogorov-Smirnov analyses. Through this research, it was determined that youth, ethnicity, and income play a major role in online banking.

Suggested Citation

  • S Prasanth & S Sudhamathi, 2021. "Analysis of Indian Bank Customer's Attitude towards E-Banking," Shanlax International Journal of Management, Shanlax Journals, vol. 8(4), pages 82-89, April.
    • Handle: RePEc:acg:managt:v:8:y:2021:i:4:p:82-89
    DOI: 10.34293/management.v8i4.3661
    as

    Download full text from publisher

    File URL: http://www.shanlaxjournals.in/journals/index.php/management/article/view/3661
    Download Restriction: no
    File URL: http://www.shanlaxjournals.in/journals/index.php/management/article/view/3661/3169
    Download Restriction: no
    File URL: https://libkey.io/10.34293/management.v8i4.3661?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Sarv Devaraj & Ming Fan & Rajiv Kohli, 2002. "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics," Information Systems Research, INFORMS, vol. 13(3), pages 316-333, September.
    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    3. Robert DeYoung, 2005. "The Performance of Internet-Based Business Models: Evidence from the Banking Industry," The Journal of Business, University of Chicago Press, vol. 78(3), pages 893-948, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles, 2019. "Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia," Journal of Business Research, Elsevier, vol. 98(C), pages 15-32.
    2. Chung-Ho Su, 2018. "Exploring Sustainability Environment Educational Design and Learning Effect Evaluation through Migration Theory: An Example of Environment Educational Serious Games," Sustainability, MDPI, vol. 10(10), pages 1-26, September.
    3. E. Cools & H. Van Den Broeck & D. Bouckenooghe, 2006. "The Cognitive Style Indicator: Development and validation of a new measurement instrument," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/379, Ghent University, Faculty of Economics and Business Administration.
    4. Samira Oukarfi & Maurice Baslé, 2009. "Public-sector financial incentives for business relocation and effectiveness measures based on company profile and geographic zone," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 43(2), pages 509-526, June.
    5. Shoon Kathleen Murray & Jason Meyers, 1999. "Do People Need Foreign Enemies?," Journal of Conflict Resolution, Peace Science Society (International), vol. 43(5), pages 555-569, October.
    6. Hauck, Jana & Suess-Reyes, Julia & Beck, Susanne & Prügl, Reinhard & Frank, Hermann, 2016. "Measuring socioemotional wealth in family-owned and -managed firms: A validation and short form of the FIBER Scale," Journal of Family Business Strategy, Elsevier, vol. 7(3), pages 133-148.
    7. Gentiana Kraja, 2015. "Toward European Integration in Public Administration and Public Services," European Journal of Interdisciplinary Studies Articles, Revistia Research and Publishing, vol. 1, May - Aug.
    8. Ebenezer Bennet & Lydia Obenewaa Amoako & Ricky Okine Charles & Asumadu Edward & Joseph Asante Darkwah, 2012. "The Impact of Investors¡¯ Sentiment on the Equity Market: Evidence from Ghanaian Stock Market," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 3(5), pages 99-109, September.
    9. Ronald Armstrong & Douglas Jones & Ing-Long Wu, 1992. "An automated test development of parallel tests from a seed test," Psychometrika, Springer;The Psychometric Society, vol. 57(2), pages 271-288, June.
    10. Schurer, Stefanie, 2017. "Bouncing back from health shocks: Locus of control and labor supply," Journal of Economic Behavior & Organization, Elsevier, vol. 133(C), pages 1-20.
    11. Knollenborg, Leonard & Sommer, Stephan, 2021. "Diverging beliefs on climate change and climate policy in Germany: The role of political orientations," Ruhr Economic Papers 909, RWI - Leibniz-Institut für Wirtschaftsforschung, Ruhr-University Bochum, TU Dortmund University, University of Duisburg-Essen.
    12. Francisco Liébana-Cabanillas & Nidhi Singh & Zoran Kalinic & Elena Carvajal-Trujillo, 2021. "Examining the determinants of continuance intention to use and the moderating effect of the gender and age of users of NFC mobile payments: a multi-analytical approach," Information Technology and Management, Springer, vol. 22(2), pages 133-161, June.
    13. Siu Shing Man & Ruifeng Yu & Tingru Zhang & Alan Hoi Shou Chan, 2022. "How Optimism Bias and Safety Climate Influence the Risk-Taking Behavior of Construction Workers," IJERPH, MDPI, vol. 19(3), pages 1-14, January.
    14. Mariam Farooq & Omer Farooq & Walid Cheffi, 2019. "How Do Employees Respond to the CSR Initiatives of their Organizations: Empirical Evidence from Developing Countries," Sustainability, MDPI, vol. 11(9), pages 1-14, May.
    15. Jacky Chin & Herlina & Shu-Chiang Lin & Satria Fadil Persada & Choesnul Jaqin & Ilma Mufidah, 2020. "Preventive maintenance model for heating ventilation air conditioning in pharmacy manufacturing sector," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(1), pages 45-53, February.
    16. Jason R.V. Franken & Joost M.E. Pennings & Philip Garcia, 2017. "Risk attitudes and the structure of decision†making: evidence from the Illinois hog industry," Agricultural Economics, International Association of Agricultural Economists, vol. 48(1), pages 41-50, January.
    17. Micheels, Eric T. & Nolan, James F., 2016. "Examining the effects of absorptive capacity and social capital on the adoption of agricultural innovations: A Canadian Prairie case study," Agricultural Systems, Elsevier, vol. 145(C), pages 127-138.
    18. Bühler, Dorothee & Sharma, Rasadhika & Stein, Wiebke, 2020. "Occupational Attainment and Earnings in Southeast Asia: The Role of Non-cognitive Skills," Labour Economics, Elsevier, vol. 67(C).
    19. Rafique Ahmed Khan & Muhammad Ihsan Qadir, 2016. "Determinants Of Teachers’ Turnover Intention In Bahria Schools And Colleges At Karachi," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 12(2), pages 12-14.
    20. Ke-Hai Yuan & Peter Bentler, 2002. "On robusiness of the normal-theory based asymptotic distributions of three reliability coefficient estimates," Psychometrika, Springer;The Psychometric Society, vol. 67(2), pages 251-259, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:acg:managt:v:8:y:2021:i:4:p:82-89. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: S.Lakshmanan (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.