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Produktivität IT-basierter Dienstleistungen: Wie kann man sie messen und steuern?

Author

Listed:
  • Bertschek, Irene
  • Niebel, Thomas
  • Ohnemus, Jörg
  • Rasel, Fabienne
  • Saam, Marianne
  • Schulte, Patrick
  • Schleife, Katrin
  • Stiehler, Andreas
  • Ortwein, Tobias
  • Heinzl, Armin
  • Nöhren, Marko

Abstract

Informations- und Kommunikationstechnologien haben die Produktion in Unternehmen grundlegend verändert. IT-basierte Dienstleistungen stellen ein zentrales Bindeglied zwischen vielen anderen Unternehmensprozessen dar und leisten einen wichtigen Beitrag zur betrieblichen und gesamtwirtschaftlichen Produktivität. Welche Konzepte gibt es zur Messung und Steuerung dieser Produktivität und wie werden sie in der Praxis eingesetzt? Wie können sie weiterentwickelt werden? Diese Fragen standen im Mittelpunkt des Forschungsprojektes "Produktivität IT-basierter Dienstleistungen", das das Zentrum für Europäische Wirtschaftsforschung (ZEW), Pierre Audoin Consultants GmbH (PAC) und die Universität Mannheim gemeinsam in den Jahren 2010 bis 2014 durchgeführt haben. Das Projekt wurde vom Bundesministerium für Bildung und Forschung (BMBF) im Rahmen des Programms "Innovationen mit Dienstleistungen" gefördert. Ziel des Projektes war es, die Messung, die Bestimmungsfaktoren und die Steuerung der Produktivität IT-basierter Dienstleistungen aus verschiedenen Blickwinkeln zu untersuchen. Diese Blickwinkel lassen sich anhand der Frage erläutern, welche gesellschaftlichen Akteure ein Interesse haben, Produktivität IT-basierter Dienstleistungen zu messen.

Suggested Citation

  • Bertschek, Irene & Niebel, Thomas & Ohnemus, Jörg & Rasel, Fabienne & Saam, Marianne & Schulte, Patrick & Schleife, Katrin & Stiehler, Andreas & Ortwein, Tobias & Heinzl, Armin & Nöhren, Marko, 2014. "Produktivität IT-basierter Dienstleistungen: Wie kann man sie messen und steuern?," ZEW Dokumentationen 14-02, ZEW - Leibniz Centre for European Economic Research.
    • Handle: RePEc:zbw:zewdok:1402
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    Cited by:

    1. Bertschek Irene & Ohnemus Jörg & Viete Steffen, 2018. "The ZEW ICT Survey 2002 to 2015: Measuring the Digital Transformation in German Firms," Journal of Economics and Statistics (Jahrbuecher fuer Nationaloekonomie und Statistik), De Gruyter, vol. 238(1), pages 87-99, February.

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