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A process-oriented framework for the evaluation of managerial support systems

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  • Vetschera, Rudolf
  • Walterscheid, Heinz

Abstract

We propose a new method for evaluating the benefits of decision-oriented information systems. This method is based on a detailed analysis of decision processes. Using prescriptive decision theory, correct results are established for different sub-phases of the process and possible deviations from these results are analyzed. Systems are then evaluated according to their contribution to the elimination of such errors.

Suggested Citation

  • Vetschera, Rudolf & Walterscheid, Heinz, 1993. "A process-oriented framework for the evaluation of managerial support systems," Discussion Papers, Series I 264, University of Konstanz, Department of Economics.
  • Handle: RePEc:zbw:kondp1:264
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    References listed on IDEAS

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    5. Mark S. Silver, 1990. "Decision Support Systems: Directed and Nondirected Change," Information Systems Research, INFORMS, vol. 1(1), pages 47-70, March.
    6. Ramesh Sharda & Steve H. Barr & James C. McDonnell, 1988. "Decision Support System Effectiveness: A Review and an Empirical Test," Management Science, INFORMS, vol. 34(2), pages 139-159, February.
    7. Rosen, Sherwin, 1974. "Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition," Journal of Political Economy, University of Chicago Press, vol. 82(1), pages 34-55, Jan.-Feb..
    8. Brian L. Dos Santos & Martin L. Bariff, 1988. "A Study of User Interface Aids for Model-Oriented Decision Support Systems," Management Science, INFORMS, vol. 34(4), pages 461-468, April.
    9. Swanson, E Burton, 1982. "Measuring user attitudes in MIS research: a review," Omega, Elsevier, vol. 10(2), pages 157-165.
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    Cited by:

    1. Walterscheid, Heinz, 1994. "Ein entwicklungsorientierter Bewertungsansatz für Decision Support Systems," Discussion Papers, Series I 270, University of Konstanz, Department of Economics.

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