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The provision of relative performance feedback information: an experimental analysis of performance and happiness

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  • Azmat, Ghazala
  • Iriberri, Nagore

Abstract

This paper studies the effect of providing relative performance feedback information on individuals’ performance and affective response, under both piece-rate and flat-rate incentives. In a laboratory setup, agents perform a real effort task and when receiving feedback, they are asked to rate their happiness, arousal and feeling of dominance. Control subjects learn only their absolute performance, while the treated subjects additionally learn the average performance in the session. Under piece-rate, performance is 17 percent higher when relative performance feedback is provided. Furthermore, although feedback increases the performance independent of the content (i.e., performing above or below the average), the content is determinant for the affective response. When subjects are treated, the inequality in the happiness and the feeling of dominance between those subjects performing above and below the average increases by 8 and 6 percentage points, respectively. Under flat-rate, we do not find any effect on either of the outcome variables.

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  • Azmat, Ghazala & Iriberri, Nagore, 2012. "The provision of relative performance feedback information: an experimental analysis of performance and happiness," LSE Research Online Documents on Economics 121935, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:121935
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    2. Zafer Akın & Emin Karagözoğlu, 2017. "The Role of Goals and Feedback in Incentivizing Performance," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 38(2), pages 193-211, March.
    3. C. Giannetti & R. Orsini, 2013. "Mortality Salience, Self-esteem and Status Seeking," Working Papers wp910, Dipartimento Scienze Economiche, Universita' di Bologna.
    4. R. Orsini & E. Ciaramelli & C. Giannetti, 2015. "Does death make us all equal? Conformism and status-seeking under mortality salience," Working Papers wp997, Dipartimento Scienze Economiche, Universita' di Bologna.
    5. Azmat, Ghazala & Iriberri, Nagore, 2010. "The importance of relative performance feedback information: Evidence from a natural experiment using high school students," Journal of Public Economics, Elsevier, vol. 94(7-8), pages 435-452, August.
    6. Lovász, Anna & Bat-Erdene, Boldmaa & Cukrowska-Torzewska, Ewa & Rigó, Mariann & Szabó-Morvai, Ágnes, 2023. "Competition, subjective feedback, and gender gaps in performance," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 102(C).
    7. Lingqing Jiang, 2016. "Splash with A teammate: Peer Effects in High-Stakes Tournaments," Cahiers de Recherches Economiques du Département d'économie 16.18, Université de Lausanne, Faculté des HEC, Département d’économie.
    8. David Gill & Zdenka Kissová & Jaesun Lee & Victoria Prowse, 2019. "First-Place Loving and Last-Place Loathing: How Rank in the Distribution of Performance Affects Effort Provision," Management Science, INFORMS, vol. 65(2), pages 494-507, February.
    9. Julie Rosaz, 2012. "Biased Information And Effort," Economic Inquiry, Western Economic Association International, vol. 50(2), pages 484-501, April.
    10. Berlin, Noémi & Dargnies, Marie-Pierre, 2016. "Gender differences in reactions to feedback and willingness to compete," Journal of Economic Behavior & Organization, Elsevier, vol. 130(C), pages 320-336.
    11. Bigoni, Maria & Fort, Margherita & Nardotto, Mattia & Reggiani, Tommaso G., 2011. "Teams or Tournaments? A Field Experiment on Cooperation and Competition among University Students," IZA Discussion Papers 5844, Institute of Labor Economics (IZA).
    12. Bigoni Maria & Fort Margherita & Nardotto Mattia & Reggiani Tommaso G., 2015. "Cooperation or Competition? A Field Experiment on Non-monetary Learning Incentives," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 15(4), pages 1753-1792, October.
    13. Hargreaves Heap, Shaun P., 2014. "Social influences towards conformism in economic experiments," Economics - The Open-Access, Open-Assessment E-Journal (2007-2020), Kiel Institute for the World Economy (IfW Kiel), vol. 8, pages 1-15.
    14. C. Bram Cadsby & Jim Engle-Warnick & Tony Fang & Fei Song, 2014. "Psychological Incentives, Financial Incentives, and Risk Attitudes in Tournaments: An Artefactual Field Experiment," Working Papers 1403, University of Guelph, Department of Economics and Finance.
    15. Margaretha Buurman & Josse (J.) Delfgaauw & Robert (A.J.) Dur & Robin Zoutenbier, 2018. "The Effects of Student Feedback to teachers: Evidence from a Field Experiment," Tinbergen Institute Discussion Papers 18-042/VII, Tinbergen Institute.
    16. Bin R. Chen & Y. Stephen Chiu, 2013. "Interim Performance Evaluation in Contract Design," Economic Journal, Royal Economic Society, vol. 123, pages 665-698, June.
    17. Ertac, Seda & Koçkesen, Levent & Ozdemir, Duygu, 2016. "The role of verifiability and privacy in the strategic provision of performance feedback: Theory and experimental evidence," Games and Economic Behavior, Elsevier, vol. 100(C), pages 24-45.
    18. Stephen Eliot Hansen, 2010. "The Benefits of Limited Feedback in Organizations," Working Papers 490, Barcelona School of Economics.

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    More about this item

    Keywords

    relative performance; feedback; piece-rate; flat-rate; happiness;
    All these keywords.

    JEL classification:

    • C91 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Individual Behavior
    • M52 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects
    • D00 - Microeconomics - - General - - - General

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