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An Experiment on Retail Payments Systems

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  • G. Camera
  • M. Casari
  • S. Bortolotti

Abstract

We study the behavioral underpinnings of adopting cash versus electronic payments in retail transactions. A novel theoretical and experimental framework is developed to primarily assess the impact of sellers service fees and buyers rewards from using electronic payments. Buyers and sellers face a coordination problem, independently choosing a payment method before trading. In the experiment, sellers readily adopt electronic payments but buyers do not. Eliminating service fees or introducing rewards significantly boosts the adoption of electronic payments. Hence, buyers incentives play a pivotal role in the diffusion of electronic payments but monetary incentives cannot fully explain their adoption choices. Findings from this experiment complement empirical findings based on surveys and field data.

Suggested Citation

  • G. Camera & M. Casari & S. Bortolotti, 2014. "An Experiment on Retail Payments Systems," Working Papers wp942, Dipartimento Scienze Economiche, Universita' di Bologna.
    • Handle: RePEc:bol:bodewp:wp942
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    Cited by:

    1. Marie-Hélène Felt & Fumiko Hayashi & Joanna Stavins & Angelika Welte, 2020. "Distributional Effects of Payment Card Pricing and Merchant Cost Pass-through in the United States and Canada," Working Papers 20-13, Federal Reserve Bank of Boston.
    2. Huynh, Kim P. & Schmidt-Dengler, Philipp & Stix, Helmut, 2014. "Whenever and Wherever: The Role of Card Acceptance in the Transaction Demand for Money," Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems 472, Free University of Berlin, Humboldt University of Berlin, University of Bonn, University of Mannheim, University of Munich.
    3. Marie-Hélène Felt & Fumiko Hayashi & Joanna Stavins & Angelika Welte, 2021. "Distributional Effects of Payment Card Pricing and Merchant Cost Pass-through in Canada and the United States," Staff Working Papers 21-8, Bank of Canada.
    4. Carin van der Cruijsen & Joris Knoben, 2018. "Ctrl+C Ctrl+pay: Do people mirror payment behaviour of their peers?," DNB Working Papers 611, Netherlands Central Bank, Research Department.
    5. Heng Chen & Marie-Hélène Felt & Kim P. Huynh, 2017. "Retail payment innovations and cash usage: accounting for attrition by using refreshment samples," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 180(2), pages 503-530, February.
    6. Schmidt-Dengler, Philipp & Stix, Helmut & Huynh, Kim P., 2014. "The Role of Card Acceptance in the Transaction Demand for Money," CEPR Discussion Papers 10183, C.E.P.R. Discussion Papers.
    7. Arrieta Vidal, Johar & Florián Hoyle, David & López Vargas, Kristian & Morales Vásquez, Valeria, 2022. "Policies for transactional de-dollarization: A laboratory study," Journal of Economic Behavior & Organization, Elsevier, vol. 200(C), pages 31-54.
    8. Dalton, Patricio & van Soest, Daan & Uras, Burak, 2024. "Electronic payment technology and business finance : A randomized, controlled trial with mobile money," Other publications TiSEM a85169a4-253e-40a5-b46a-7, Tilburg University, School of Economics and Management.
    9. Dalton, Patricio & Pamuk, Haki & van Soest, Daan & Ramrattan, R. & Uras, Burak, 2018. "Payment Technology Adoption by SMEs : Experimental Evidence from Kenya's Mobile Money," Other publications TiSEM 226299f5-1028-4a24-beac-8, Tilburg University, School of Economics and Management.
    10. Dalton, Patricio & Pamuk, H. & Ramrattan, R. & van Soest, Daan & Uras, Burak, 2019. "Transparency and Financial Inclusion : Experimental Evidence from Mobile Money (revision of CentER DP 2018-042)," Discussion Paper 2019-032, Tilburg University, Center for Economic Research.
    11. Arifovic, Jasmina & Jiang, Janet Hua, 2019. "Strategic uncertainty and the power of extrinsic signals– evidence from an experimental study of bank runs," Journal of Economic Behavior & Organization, Elsevier, vol. 167(C), pages 1-17.
    12. Gabriele Camera, 2024. "Introducing New Forms of Digital Money: Evidence from the Laboratory," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 56(1), pages 153-184, February.
    13. Jasmina Arifovic & John Duffy & Janet Hua Jiang, 2017. "Adoption of a New Payment Method: Theory and Experimental Evidence," Staff Working Papers 17-28, Bank of Canada.
    14. Carin Cruijsen & Joris Knoben, 2021. "Ctrl+C Ctrl+Pay: Do People Mirror Electronic Payment Behavior of their Peers?," Journal of Financial Services Research, Springer;Western Finance Association, vol. 59(1), pages 69-96, April.
    15. Dalton, Patricio & Pamuk, Haki & Ramrattan, R. & van Soest, Daan & Uras, Burak, 2018. "Payment Technology Adoption and Finance : A Randomized-Controlled-Trial with SMEs," Discussion Paper 2018-042, Tilburg University, Center for Economic Research.
    16. Nizar, Muhammad Afdi, 2018. "Kontroversi Mata Uang Digital [The Controversies of Digital Currency]," MPRA Paper 97940, University Library of Munich, Germany.
    17. Gabriele Camera, 2016. "A Perspective on Electronic Alternatives to Traditional Currencies," Working Papers 16-32, Chapman University, Economic Science Institute.
    18. Arifovic, Jasmina & Duffy, John & Jiang, Janet Hua, 2023. "Adoption of a new payment method: Experimental evidence," European Economic Review, Elsevier, vol. 154(C).
    19. Jasmina Arifovic & John Duffy & Janet Jiang, 2017. "Adoption of a New Payment System: Theory and Experimental Evidence," Working Papers 171801, University of California-Irvine, Department of Economics.
    20. Kim Huynh & Gradon Nicholls & Oleksandr Shcherbakov, 2019. "Explaining the Interplay Between Merchant Acceptance and Consumer Adoption in Two-Sided Markets for Payment Methods," Staff Working Papers 19-32, Bank of Canada.
    21. Jiang, Janet Hua & Zhang, Cathy, 2018. "Competing currencies in the laboratory," Journal of Economic Behavior & Organization, Elsevier, vol. 154(C), pages 253-280.
    22. Janet Hua Jiang, 2020. "CBDC adoption and usage: some insights from field and laboratory experiments," Staff Analytical Notes 2020-12, Bank of Canada.
    23. Batiz-Lazo, Bernardo & Maixe-Altes, J Carles & Peon, David, 2023. "Behavioral drivers of cashless payments in Africa," MPRA Paper 117984, University Library of Munich, Germany.
    24. Murinde, Victor & Rizopoulos, Efthymios & Zachariadis, Markos, 2022. "The impact of the FinTech revolution on the future of banking: Opportunities and risks," International Review of Financial Analysis, Elsevier, vol. 81(C).

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    JEL classification:

    • E1 - Macroeconomics and Monetary Economics - - General Aggregative Models
    • E4 - Macroeconomics and Monetary Economics - - Money and Interest Rates
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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