IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-56007-1_8.html
   My bibliography  Save this book chapter

Measuring the Effects of Digital Transformation on Organisational Performance: A Case Study of Microfinance Institutions

In: Management and Resilience of African Organizations in Times of Crisis

Author

Listed:
  • Essabir Mohamed

    (Economic and Social Sciences, Ibn Zohr University
    Laboratory for Studies and Research in Economics and Applied Management (LEREMA))

Abstract

Digital transformation is the adoption of digital technologies to improve an organisation’s processes, services and products. In microfinance institutions (MFIs), this can result in improved operational efficiency, risk management, revenues and customer experience (Redaelli et al., 2021). Automating administrative processes, reducing costs and loan processing times and improving cash management are all ways of optimising operational efficiency. In addition, the use of technologies such as artificial intelligence (AI), machine learning and blockchain can help improve credit decision-making and risk management (Tufail et al., 2021). Such technologies make it feasible to assess the creditworthiness of borrowers, track repayments and reduce losses from defaults. In addition, participatory finance platforms and online payment systems can diversify funding and reduce dependence on traditional bank lending (Sanaa Rizkallah, 2021). The purpose of this study is to investigate the contribution of digital transformation to the organisational performance of MFIs. To this aim, the study will examine the existing literature in order to establish a theoretical basis based on concrete cases of MFIs that have adopted digital transformation to improve their organisational performance. Finally, it will highlight the success factors and barriers encountered during the implementation of these successful initiatives.

Suggested Citation

  • Essabir Mohamed, 2024. "Measuring the Effects of Digital Transformation on Organisational Performance: A Case Study of Microfinance Institutions," Springer Proceedings in Business and Economics, in: Shani D. Carter & Sara Bensal (ed.), Management and Resilience of African Organizations in Times of Crisis, chapter 0, pages 125-142, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-56007-1_8
    DOI: 10.1007/978-3-031-56007-1_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-56007-1_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.