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The Human Resource Training and Development of Employees Working on Luxurious Hotels in Greece

In: Cultural and Tourism Innovation in the Digital Era

Author

Listed:
  • Dimitrios Belias

    (University of Thessaly)

  • Labros Vasiliadis

    (National and Kapodistrian University of Athens)

  • Christos Mantas

    (University of Leicester)

Abstract

Due to the rapid changes in the business and tourism environment, including globalization and technological innovations, traditional forms of competitive advantage are considered to be inadequate. Increasing competition requires the development of the ‘internal’ potential of each organization, with the result that human resources and their management are now regarded as one—a new sector of strategy that is considered vital to achieve a sustainable competitive advantage in the tourism industry. The training and development of staff and executives in the Tourism sector, through which employees acquire skills and knowledge, are recognized by the most important and main functions of Human Resource Management in the tourism industry. It is important to mention that training and development is even more important on luxurious hotels, since the customers are very demanding and they have high expectations from how the personnel will treat them. The aim of the present research effort is twofold: initially it is attempted through the bibliographic review, the extended review of the concepts of Human Resource Management and consequently the Education and Development of Personnel and Executives in Luxurous hotels in Greece and then to make suggestions for future research. The outcome of this literature review is that there are some training and development programs on Greek luxurious hotels. However, there is the need to develop formal programs on training and development since most of the hotels have informal approaches on such policies. The companies which will formalize this process are expected to gain from the leverage of their service quality and from higher customer and employee loyalty.

Suggested Citation

  • Dimitrios Belias & Labros Vasiliadis & Christos Mantas, 2020. "The Human Resource Training and Development of Employees Working on Luxurious Hotels in Greece," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Thanasis Spyriadis (ed.), Cultural and Tourism Innovation in the Digital Era, pages 639-648, Springer.
  • Handle: RePEc:spr:prbchp:978-3-030-36342-0_49
    DOI: 10.1007/978-3-030-36342-0_49
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    Citations

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    Cited by:

    1. Marina M. Kireeva & Irina G. Pavlenko, 2021. "Methodological approach to assessing the resource potential of a territory for the domestic tourism development," Journal of New Economy, Ural State University of Economics, vol. 22(2), pages 23-43, July.
    2. Christos Papademetriou & Sofia Anastasiadou & Stylianos Papalexandris, 2023. "The Effect of Sustainable Human Resource Management Practices on Customer Satisfaction, Service Quality, and Institutional Performance in Hotel Businesses," Sustainability, MDPI, vol. 15(10), pages 1-23, May.

    More about this item

    Keywords

    Luxury; HRM; Hotels; Greece; Tourism; Training; Development;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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