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Employee turnover: The hotel industry perspective

Author

Listed:
  • Michael, Noela
  • Fotiadis, Anestis

Abstract

Purpose: This study analyzes employee turnover in the under-researched context of the Gulf Cooperation Council. Methods: This study uses a qualitative approach to examine the reasons for turnover and strategies adopted within the hotel sector to reduce this turnover. Results: The findings reveal that turnover reasons are organization- and employee-specific. Strategies to reduce turnover include promoting a good work environment, providing transfer opportunities, talent and development planning, and implementing exit strategies to find out employees' reasons for leaving. These findings will benefit the hotel industry's human resource planning, as most employees are expatriates, and will reduce costs in terms of new recruitment. Implications: From a context based perspective cultural differences between employees' nationalities are a reason for turnover linked to differences in salary and benefits. "Social" and "economic" value are key elements for human resource professionals to consider when developing employee benefits.

Suggested Citation

  • Michael, Noela & Fotiadis, Anestis, 2022. "Employee turnover: The hotel industry perspective," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 8(1), pages 38-47.
  • Handle: RePEc:zbw:espost:272316
    DOI: 10.5281/zenodo.6583698
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    References listed on IDEAS

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    5. Susana Silva & Dora Martins, 2016. "Human Resource Management in Hotel Units: The Portuguese Case," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 9(1), pages 5-18.
    6. Hugo Toledo, 2013. "The political economy of emiratization in the UAE," Journal of Economic Studies, Emerald Group Publishing, vol. 40(1), pages 39-53, January.
    7. Suhaimi Sudin, 2011. "Fairness Of And Satisfaction With Performance Appraisal Process," Journal of Global Management, Global Research Agency, vol. 2(1), pages 66-83, July.
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    9. Hugo Toledo, 2013. "The political economy of emiratization in the UAE," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 40(1), pages 39-53, January.
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    Cited by:

    1. Behl, Abhishek & Jayawardena, Nirma & Bhardwaj, Shikha & Pereira, Vijay & del Giudice, Manlio & Zhang, Justin, 2024. "Examining the failure of gamification in implementing innovation from the perspective of problematization in the retail sectors of emerging economies," Technovation, Elsevier, vol. 129(C).

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    More about this item

    Keywords

    Employee Turnover; Hospitality Industry; Human Resource Management;
    All these keywords.

    JEL classification:

    • E24 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - Employment; Unemployment; Wages; Intergenerational Income Distribution; Aggregate Human Capital; Aggregate Labor Productivity
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • J63 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Turnover; Vacancies; Layoffs

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