IDEAS home Printed from https://ideas.repec.org/a/spr/decisn/v47y2020i1d10.1007_s40622-020-00238-6.html
   My bibliography  Save this article

Workplace incivility: a cynicism booster leading to turnover intentions

Author

Listed:
  • Muhammad Tahir Manzoor

    (Universiti Teknologi Malaysia
    National University of Modern Languages
    Energy Research Centre, COMSATS University)

  • Tareq Manzoor

    (Universiti Teknologi Malaysia
    National University of Modern Languages
    Energy Research Centre, COMSATS University)

  • Mumtaz Khan

    (Government College Of Commerce)

Abstract

The purpose of this study is to explore disturbing consequence of perception of milder kind of interpersonal maltreatments: workplace incivility which is less reported but wildly experienced at the workplace. This study investigates the relationship of observation of workplace incivility with organizational cynicism that leads toward turnover intentions. Hierarchical regression analysis with its four steps/conditions proposed by Baron and Kenney (J Personal Soc Psychol 51(6):1173, 1986) is applied to prove the workplace incivility and turnover intentions. Conclusions of the study revealed that there is a positive relationship between turnover intentions and workplace incivility while organizational cynicism plays a mediational role in this relationship.

Suggested Citation

  • Muhammad Tahir Manzoor & Tareq Manzoor & Mumtaz Khan, 2020. "Workplace incivility: a cynicism booster leading to turnover intentions," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 47(1), pages 91-99, March.
  • Handle: RePEc:spr:decisn:v:47:y:2020:i:1:d:10.1007_s40622-020-00238-6
    DOI: 10.1007/s40622-020-00238-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40622-020-00238-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s40622-020-00238-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lambert, Eric G. & Hogan, Nancy L. & Jiang, Shanhe & Elechi, O. Oko & Benjamin, Barbaranne & Morris, Angela & Laux, John M. & Dupuy, Paula, 2010. "The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study," Journal of Criminal Justice, Elsevier, vol. 38(1), pages 7-16, January.
    2. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    3. Earl Naumann, 1992. "A Conceptual Model of Expatriate Turnover," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 23(3), pages 499-531, September.
    4. Stohr, Mary K. & Self, Ruth L. & Lovrich, Nicholas P., 1992. "Staff turnover in new generation jails: An investigation of its causes and prevention," Journal of Criminal Justice, Elsevier, vol. 20(5), pages 455-478.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paul Dung Gadi, 2022. "Workplace incivility and intention to quit among Civil Servants. The moderating role of gender ," GATR Journals gjbssr617, Global Academy of Training and Research (GATR) Enterprise.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Florence Duvivier & Carine Peeters, 2011. "The use of expatriates in the offshoring of services - Framework and research propositions," Working Papers CEB 11-059, ULB -- Universite Libre de Bruxelles.
    2. Rahman, Shaikh Moksadur, 2020. "Relationship between Job Satisfaction and Turnover Intention: Evidence from Bangladesh," Asian Business Review, Asian Business Consortium, vol. 10(2), pages 99-108.
    3. Lu, Jinfeng & Dimov, Dimo, 2023. "A system dynamics modelling of entrepreneurship and growth within firms," Journal of Business Venturing, Elsevier, vol. 38(3).
    4. Olunifesi Adekunle Suraj, 2016. "Managing Telecommunications for Development: An Analysis of Intellectual Capital in Nigerian Telecommunication Industry," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 1-30, March.
    5. Soufiane Mezzourh & Walid A Nakara, 2009. "Governance and innovation : A Knowledge-based approach [La gouvernance de l'innovation : une approche par la connaissance]," Post-Print halshs-01955966, HAL.
    6. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    7. Chris Kimble & José Braga Vasconcelos & Álvaro Rocha, 2016. "Competence management in knowledge intensive organizations using consensual knowledge and ontologies," Information Systems Frontiers, Springer, vol. 18(6), pages 1119-1130, December.
    8. Maurizio Zollo, 1998. "Strategies or Routines ? Knowledge Codification, Path-Dependence and the Evolution of Post-Acquisition Integration Practices in the U.S. Banking Industry," Center for Financial Institutions Working Papers 97-10, Wharton School Center for Financial Institutions, University of Pennsylvania.
    9. Duniesky Feitó Madrigal & Alejandro Mungaray Lagarda & Michelle Texis Flores, 2016. "Factors associated with learning management in Mexican micro-entrepreneurs," Estudios Gerenciales, Universidad Icesi, vol. 32(141), pages 381-386, December.
    10. Yildiz, H. Emre & Murtic, Adis & Zander, Udo, 2024. "Re-conceptualizing absorptive capacity: The importance of teams as a meso-level context," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    11. David Vallat, 2015. "Une alternative au dualisme État-Marché : l’économie collaborative, questions pratiques et épistémologiques," Working Papers halshs-01249308, HAL.
    12. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    13. Christoph P. Kiefer & Pablo Del Río González & Javier Carrillo‐Hermosilla, 2019. "Drivers and barriers of eco‐innovation types for sustainable transitions: A quantitative perspective," Business Strategy and the Environment, Wiley Blackwell, vol. 28(1), pages 155-172, January.
    14. Thomas Köllen & Andri Koch & Andreas Hack, 2020. "Nationalism at Work: Introducing the “Nationality-Based Organizational Climate Inventory” and Assessing Its Impact on the Turnover Intention of Foreign Employees," Management International Review, Springer, vol. 60(1), pages 97-122, February.
    15. Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
    16. Arkadiusz Kijek & Tomasz Kijek, 2019. "Knowledge Spillovers: An Evidence from The European Regions," JOItmC, MDPI, vol. 5(3), pages 1-15, September.
    17. Liuan Wang & Lu (Lucy) Yan & Tongxin Zhou & Xitong Guo & Gregory R. Heim, 2020. "Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study," Information Systems Research, INFORMS, vol. 31(2), pages 537-555, June.
    18. Anders Melander & Tomas Mullern & David Anderssson & Fredrik Elgh & Malin Löfving, 2022. "Bridging the Knowledge Gap in Collaborative Research—in Dialogues We Trust," Systemic Practice and Action Research, Springer, vol. 35(5), pages 655-677, October.
    19. Schilling, Melissa A. & Green, Elad, 2011. "Recombinant search and breakthrough idea generation: An analysis of high impact papers in the social sciences," Research Policy, Elsevier, vol. 40(10), pages 1321-1331.
    20. Carmelina Bevilacqua & Yapeng Ou & Pasquale Pizzimenti & Guglielmo Minervino, 2019. "New Public Institutional Forms and Social Innovation in Urban Governance: Insights from the “Mayor’s Office of New Urban Mechanics” (MONUM) in Boston," Sustainability, MDPI, vol. 12(1), pages 1-24, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:decisn:v:47:y:2020:i:1:d:10.1007_s40622-020-00238-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.