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The mediating role of task-technology fit (TTF) in the effect of knowledge sharing intention on job satisfaction and employee performance

Author

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  • Desi Tri Kurniawati

    (University of Brawijaya, Malang, Indonesia)

  • M Abdi Dzil Ikhram W

    (University of Brawijaya, Malang, Indonesia)

  • Pusvita Yuana

    (University of Brawijaya, Malang, Indonesia)

Abstract

Public service offices are currently required to provide services effectively and efficiently. Therefore, technology plays a role in helping employees to be able to finish the job. The use of technology makes employees able to achieve high satisfaction and productivity. To be able to take advantage of existing technology, a collaboration between employees is needed through knowledge sharing. This study focuses on the context of the role of task-technology fit in mediating the relationship of knowledge sharing intention to employee satisfaction and performance. This is explanatory research was conducted through a survey of 412 employees of the State Treasury Service Office (KPPN) in the East Java Province. The structural Equation Model (SEM) approach was used and 214 questionnaires were processed with WarpPLS. The results of this study indicate that knowledge sharing, intention affects task-technology fit (TTF) and task-technology fit (TTF) also has a significant effect on employee satisfaction and performance. Key Words:knowledge sharing intention, task technology-fit, job satisfaction, employee performance

Suggested Citation

  • Desi Tri Kurniawati & M Abdi Dzil Ikhram W & Pusvita Yuana, 2021. "The mediating role of task-technology fit (TTF) in the effect of knowledge sharing intention on job satisfaction and employee performance," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(6), pages 93-100, September.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:6:p:93-100
    DOI: 10.20525/ijrbs.v10i6.1336
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    References listed on IDEAS

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    1. Jeannette Taylor & Jonathan H. Westover, 2011. "Job Satisfaction in The Public Service," Public Management Review, Taylor & Francis Journals, vol. 13(5), pages 731-751, June.
    2. Pham Quang Huy & Vo Van Nhi & Pham Tra Lam, 2019. "The Interaction Effect of Task – Technology Fit and Job Satisfaction on Job Performance in ERP Context: Case Study of Vietnamese Enterprises," Eurasian Journal of Economics and Finance, Eurasian Publications, vol. 7(1), pages 48-61.
    3. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    4. Patrick McGurk, 2011. "Leaders in Public Service Organisations," Palgrave Macmillan Books, in: Susan Corby & Graham Symon (ed.), Working for the State, chapter 9, pages 166-188, Palgrave Macmillan.
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