IDEAS home Printed from https://ideas.repec.org/a/prg/jnlcbr/v2021y2021i1id255p39-53.html
   My bibliography  Save this article

IT Reliability for Ensuring Performance of IT Used in Organizations Operating under Covid-19 Epidemic Crisis

Author

Listed:
  • Katarzyna Tworek

Abstract

The article concerns the analysis of elements building the reliability of IT solutions used in the organizations (system reliability, usage reliability, information reliability and support service reliability) and their influence on IT performance in conditions of the crisis, which calls for social-distancing and forces employees to work remotely, putting IT performance at the centre of attention for organizations seeking ways to survive the crisis. The article aims at verifying the IT Reliability Model under such conditions and identifies which elements building the reliability of IT solutions may contribute to ensuring IT performance. The empirical study is performed among 115 organizations operating in Italy during the COVID-19 epidemic crisis in March 2020 (during the lockdown and peak of the epidemic). The results are compared with a previous study performed among 349 organizations from Poland and 288 organizations operating in Switzerland operating under normal conditions in January 2019. The obtained results confirmed that there are major differences in the strength and significance of the influence of four elements building IT reliability on IT performance among employees from organizations working under normal conditions and conditions of epidemical crisis. The usage reliability and support service reliability were proven to become key factors influencing IT performance under such critical conditions.Implications for Central European audience: Central Europe was hit by the COVID-19 pandemic, and most of the organizations experienced problems with their functioning due to the need to establish new ways of working in a world of social distancing rules. Information technology became an especially important factor allowing them to remain continuity. Therefore, the analysis of factors influencing its performance during the crisis may help contemporary organizations in Central Europe to overcome the crisis caused by the sudden need to relay, more than ever, on information technology.

Suggested Citation

  • Katarzyna Tworek, 2021. "IT Reliability for Ensuring Performance of IT Used in Organizations Operating under Covid-19 Epidemic Crisis," Central European Business Review, Prague University of Economics and Business, vol. 2021(1), pages 39-53.
  • Handle: RePEc:prg:jnlcbr:v:2021:y:2021:i:1:id:255:p:39-53
    DOI: 10.18267/j.cebr.255
    as

    Download full text from publisher

    File URL: http://cebr.vse.cz/doi/10.18267/j.cebr.255.html
    Download Restriction: free of charge

    File URL: http://cebr.vse.cz/doi/10.18267/j.cebr.255.pdf
    Download Restriction: free of charge

    File URL: https://libkey.io/10.18267/j.cebr.255?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    2. AgneÌ€s BeÌ nassy-QueÌ reÌ & Ramon Marimon & Jean Pisani- Ferry & Lucrezia Reichlin & Dirk Schoenmaker & Beatrice Weder di Mauro, 2020. "COVID-19: Europe needs a catastrophe relief plan," Vox eBook Chapters, in: AgneÌ€s BeÌ nassy-QueÌ reÌ & Beatrice Weder di Mauro (ed.), Europe in the Time of Covid-19, edition 1, volume 1, chapter 1, pages 109-112, Centre for Economic Policy Research.
    3. Katarzyna Tworek, 2018. "Reliability of information systems in organization in the context of banking sector: Empirical study from Poland," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1522752-152, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sylvia Jenčová & Petra Vašaničová & Marta Miškufová, 2023. "Multidimensional Evaluation of EU and Slovakia in the Context of Digital Transformation," Central European Business Review, Prague University of Economics and Business, vol. 2023(1), pages 65-95.
    2. Tworek Katarzyna, 2023. "IT reliability as a source of sustainability for organisations operating during the COVID-19 pandemic," Engineering Management in Production and Services, Sciendo, vol. 15(1), pages 29-40, March.
    3. Srecko Devjak, 2023. "Corporate Liquidity in Coronacrisis: Experience of Serbian Economy," Central European Business Review, Prague University of Economics and Business, vol. 2023(1), pages 1-20.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aziz Barhmi & Omar Hajaji, 2023. "Multidisciplinary Approach to Supply Chain Resilience: Conceptualization and Scale Development," Central European Business Review, Prague University of Economics and Business, vol. 2023(5), pages 43-69.
    2. Morosan, Cristian, 2016. "An empirical examination of U.S. travelers’ intentions to use biometric e-gates in airports," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 120-128.
    3. Sarv Devaraj & Robert F. Easley & J. Michael Crant, 2008. "Research Note ---How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use," Information Systems Research, INFORMS, vol. 19(1), pages 93-105, March.
    4. Severin Oesterle & Arne Buchwald & Nils Urbach, 2022. "Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 571-597, June.
    5. Zhang, Qingyu & Vonderembse, Mark A. & Cao, Mei, 2009. "Product concept and prototype flexibility in manufacturing: Implications for customer satisfaction," European Journal of Operational Research, Elsevier, vol. 194(1), pages 143-154, April.
    6. Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    7. Sara Moussawi & Marios Koufaris & Raquel Benbunan-Fich, 2021. "How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 343-364, June.
    8. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    9. Petschnig, Martin & Heidenreich, Sven & Spieth, Patrick, 2014. "Innovative alternatives take action – Investigating determinants of alternative fuel vehicle adoption," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 68-83.
    10. Yan, Ruihe & Gong, Xiang, 2022. "Peer-to-peer accommodation platform affordance: Scale development and empirical investigation," Journal of Business Research, Elsevier, vol. 144(C), pages 922-938.
    11. Monideepa Tarafdar & Sufian Qrunfleh, 2017. "Agile supply chain strategy and supply chain performance: complementary roles of supply chain practices and information systems capability for agility," International Journal of Production Research, Taylor & Francis Journals, vol. 55(4), pages 925-938, February.
    12. Kuldeep Baishya & Harsh Vardhan Samalia, 2020. "Factors Influencing Smartphone Adoption: A Study in the Indian Bottom of the Pyramid Context," Global Business Review, International Management Institute, vol. 21(6), pages 1387-1405, December.
    13. Dehghani, Milad & William Kennedy, Ryan & Mashatan, Atefeh & Rese, Alexandra & Karavidas, Dionysios, 2022. "High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology," Journal of Business Research, Elsevier, vol. 149(C), pages 393-411.
    14. Siti Salwa Mohd Ishak & Sidney Newton, 2018. "Testing a Model of User Resistance Towards Technology Adoption in Construction Organizations," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-27, December.
    15. Akansha Mer & Amarpreet Singh Virdi, 2023. "Modeling Millennials’ Adoption Intentions of E-banking: Extending UTAUT with Perceived Risk and Trust," FIIB Business Review, , vol. 12(4), pages 425-438, December.
    16. Faqih, Khaled M.S., 2016. "An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 140-164.
    17. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    18. Sanjeev Verma, 2015. "Harnessing the Benefit of Social Networking Sites for Intentional Social Action: Determinants and Challenges," Vision, , vol. 19(2), pages 104-111, June.
    19. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    20. Sarv Devaraj & Ming Fan & Rajiv Kohli, 2002. "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics," Information Systems Research, INFORMS, vol. 13(3), pages 316-333, September.

    More about this item

    Keywords

    information technology; management; IT reliability; IT performance; COVID-19; epidemic crisis;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:prg:jnlcbr:v:2021:y:2021:i:1:id:255:p:39-53. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Stanislav Vojir (email available below). General contact details of provider: https://edirc.repec.org/data/uevsecz.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.