Impact of Facilities and Service Quality on Patient Relatives Satisfaction and Patronage in University of Maiduguri Teaching Hospital, Borno State, Nigeria
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DOI: 10.22178/pos.68-2
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References listed on IDEAS
- Han, Heesup & Hyun, Sunghyup Sean, 2015. "Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness," Tourism Management, Elsevier, vol. 46(C), pages 20-29.
- Calderon, Cesar, 2009. "Infrastructure and growth in Africa," Policy Research Working Paper Series 4914, The World Bank.
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More about this item
Keywords
patronage; service quality; facilities provision; hospital and satisfaction;All these keywords.
JEL classification:
- L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
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