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Never change a winning routine? How performance feedback affects routine change

Author

Listed:
  • Patrick J Oehler
  • Jutta Stumpf-Wollersheim
  • Isabell M Welpe

Abstract

Performance feedback has been identified as a “master switch” of routine change, but findings concerning its effects have been limited to the organizational level. To account for performance feedback as a multilevel driver of routine change, we employ a multilevel perspective and distinguish between higher- and lower-level components of routines. Employing a laboratory experiment, we find that, moderated by task complexity, performance feedback does differentially affect change in higher-level and lower-level routine components.

Suggested Citation

  • Patrick J Oehler & Jutta Stumpf-Wollersheim & Isabell M Welpe, 2019. "Never change a winning routine? How performance feedback affects routine change," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 28(5), pages 1101-1124.
    • Handle: RePEc:oup:indcch:v:28:y:2019:i:5:p:1101-1124.
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    File URL: http://hdl.handle.net/10.1093/icc/dty049
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    Citations

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    Cited by:

    1. Peter Kesting, 2023. "(Ex)Change of Routines: An Action-Based Microfoundation," Schmalenbach Journal of Business Research, Springer, vol. 75(2), pages 173-194, June.
    2. Mittone, Luigi & Morreale, Azzurra & Ritala, Paavo, 2024. "Initial conditions and path dependence in explorative and exploitative learning: An experimental study," Technovation, Elsevier, vol. 129(C).

    More about this item

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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