Getting too personal: Reactance to highly personalized email solicitations
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DOI: 10.1007/s11002-007-9027-9
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- Gavan J. Fitzsimons & Donald R. Lehmann, 2004. "Reactance to Recommendations: When Unsolicited Advice Yields Contrary Responses," Marketing Science, INFORMS, vol. 23(1), pages 82-94, September.
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Keywords
Personalization; Reactance; Relationships; Email; Consumers;All these keywords.
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