IDEAS home Printed from https://ideas.repec.org/a/ids/ijmdma/v23y2024i3p359-394.html
   My bibliography  Save this article

An integrated decision-making framework for omni-channel retailing logistics capability assessment and improvement

Author

Listed:
  • Ranjit Roy Ghatak

Abstract

Shifting to an omni-channel (OC) retailing business model necessitates retailers to integrate their logistics systems across channels. Integrating their logistics systems poses challenges for OC retailers due to these systems' highly complex and dynamic structure. To address the challenges associated with these complex logistical networks, retailers must improve their OC logistics capabilities. Few studies have offered a holistic approach for evaluating these complex OC logistical capabilities, successfully considering the dynamics at play, or proposed a road map for improvement. This research aims to overcome this fundamental problem by employing a novel hybrid multi-criteria decision-making (MCDM) approach to explore the interrelationships among the OC logistics capability dimensions and elements and to assess these capabilities and provide an effective improvement plan. The fuzzy decision-making trial and evaluation laboratory (DEMATEL) is used to build the NRM (network relationship map) for demonstrating the influencing network of OC logistics capabilities, dimensions and criteria. Then, a DEMATEL-based analytical network process (ANP) approach was used to assess the priorities of the OC logistics capabilities. Applying the framework to a real-world case study of an OC retailer to analyse logistical capabilities and suggest a roadmap for improvement proves its effectiveness.

Suggested Citation

  • Ranjit Roy Ghatak, 2024. "An integrated decision-making framework for omni-channel retailing logistics capability assessment and improvement," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 23(3), pages 359-394.
    • Handle: RePEc:ids:ijmdma:v:23:y:2024:i:3:p:359-394
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=138323
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmdma:v:23:y:2024:i:3:p:359-394. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=19 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.