IDEAS home Printed from https://ideas.repec.org/a/eee/soceps/v90y2023ics0038012123002483.html
   My bibliography  Save this article

Utilizing a combined Delphi-FAHP-TOPSIS technique to assess the effectiveness of the water supply service in Algeria

Author

Listed:
  • Sofiane, Boukhari
  • Dounia, Mrad
  • Sabri, Dairi
  • Tarek, Khoualdia
  • Yassine, Djebbar

Abstract

The sustainable management of drinking water supply services (WSS) is essential to ensure continuous supply to all citizens. In this paper, a combined approach between the Delphi method and two Multi-Criteria Decision Making (MCDM) methods has been developed to assess the performance of WSS. The suggested methodology is composed of three phases divided into twenty-one steps. The first phase is the application of the Delphi method to select the evaluation criteria and the alternatives based on the responses of a group of experts. A total of 12 criteria and 6 alternatives are identified from past studies and expert opinions. The second phase is the use of the Fuzzy Analytic Hierarchy Process (FAHP) method to calculate the relative weights of the criteria. Then, Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is used to rank the alternatives according to their performance. Finally, an application of the developed framework was established for a case study of Souk-Ahras city (Algeria). The results from FAHP indicate that the financial autonomy and the technical performance criteria are of paramount importance WSS performance evaluation with weights (19.5%) and (19%) respectively. The two alternatives (reduced water loss and water price reform) are the best solutions to have a sustainable WSS. This study presents an effective decision support tool allowing decision makers and WSS managers to better assess performance criteria and the best alternatives.

Suggested Citation

  • Sofiane, Boukhari & Dounia, Mrad & Sabri, Dairi & Tarek, Khoualdia & Yassine, Djebbar, 2023. "Utilizing a combined Delphi-FAHP-TOPSIS technique to assess the effectiveness of the water supply service in Algeria," Socio-Economic Planning Sciences, Elsevier, vol. 90(C).
    • Handle: RePEc:eee:soceps:v:90:y:2023:i:c:s0038012123002483
    DOI: 10.1016/j.seps.2023.101736
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0038012123002483
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.seps.2023.101736?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nizar Hassoun Nedjar & Yassine Djebbar & Lakhdar Djemili, 2023. "Application of the analytical hierarchy process for planning the rehabilitation of water distribution networks," Arab Gulf Journal of Scientific Research, Emerald Group Publishing Limited, vol. 41(4), pages 518-538, January.
    2. Tourinho, Marco & Santos, Paulo Rosa & Pinto, Francisco Taveira & Camanho, Ana S., 2022. "Performance assessment of water services in Brazilian municipalities: An integrated view of efficiency and access," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    3. Altoé, Andrey Vinícius & da Costa Jr., Newton & Lopes, Ana Lúcia Miranda & Veloso, Thiago Roberto Magalhães & Saurin, Valter, 2017. "Technical efficiency and financial performance in the Brazilian distribution service operators," Socio-Economic Planning Sciences, Elsevier, vol. 59(C), pages 79-92.
    4. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia, 2021. "Environmental sustainability and service quality beyond economic and financial indicators: A performance evaluation of Italian water utilities," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
    5. Swati Goyal & Shivi Agarwal & Narinderjit Singh Sawaran Singh & Trilok Mathur & Nirbhay Mathur, 2022. "Analysis of Hybrid MCDM Methods for the Performance Assessment and Ranking Public Transport Sector: A Case Study," Sustainability, MDPI, vol. 14(22), pages 1-21, November.
    6. Goh, Kim Huat & See, Kok Fong, 2023. "Incorporating nonrevenue water in the efficiency assessment of water supply utilities: A parametric enhanced hyperbolic distance function," Utilities Policy, Elsevier, vol. 81(C).
    7. Tomasz Wachowicz & Paweł Błaszczyk, 2013. "TOPSIS Based Approach to Scoring Negotiating Offers in Negotiation Support Systems," Group Decision and Negotiation, Springer, vol. 22(6), pages 1021-1050, November.
    8. Molinos-Senante, María & Delgado-Antequera, Laura & Gómez, Trinidad, 2022. "Measuring the quality of service of water companies: A two-stage goal programming synthetic index proposal," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    9. Nyathikala, Sai Amulya & Jamasb, Tooraj & Llorca, Manuel & Kulshrestha, Mukul, 2023. "Utility governance, incentives, and performance: Evidence from India's urban water sector," Utilities Policy, Elsevier, vol. 82(C).
    10. Chan, Felix T.S. & Kumar, Niraj, 2007. "Global supplier development considering risk factors using fuzzy extended AHP-based approach," Omega, Elsevier, vol. 35(4), pages 417-431, August.
    11. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    12. de Souza Pereira, Mariana & Magalhães Filho, Fernando Jorge Corrêa & de Morais Lima, Priscila & Tabak, Benjamin Miranda & Constantino, Michel, 2022. "Sanitation and water services: Who is the most efficient provider public or private? Evidences for Brazil," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    13. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    14. Stefan Hajkowicz & Kerry Collins, 2007. "A Review of Multiple Criteria Analysis for Water Resource Planning and Management," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 21(9), pages 1553-1566, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ping-Lung Huang & Bruce C.Y. Lee & Chen-Song Wang & Chi-Te Sun, 2017. "Relative Importance of the Factors under the ISO-10015 Quality Management Guidelines that Influence the Service Quality of Certification Bodies," Journal of Economics and Management, College of Business, Feng Chia University, Taiwan, vol. 13(1), pages 105-137, February.
    2. Babak Daneshvar Rouyendegh & Kazim Topuz & Ali Dag & Asil Oztekin, 2019. "An AHP-IFT Integrated Model for Performance Evaluation of E-Commerce Web Sites," Information Systems Frontiers, Springer, vol. 21(6), pages 1345-1355, December.
    3. Minwir Al-Shammari & Mehdi Mili, 2021. "A fuzzy analytic hierarchy process model for customers’ bank selection decision in the Kingdom of Bahrain," Operational Research, Springer, vol. 21(3), pages 1429-1446, September.
    4. Kayakutlu, Gülgün & Büyüközkan, Gülçin, 2008. "Assessing knowledge-based resources in a utility company: Identify and prioritise the balancing factors," Energy, Elsevier, vol. 33(7), pages 1027-1037.
    5. Muhammad Mohsin & Yin Hengbin & Zhang Luyao & Li Rui & Qian Chong & Ana Mehak, 2022. "An Application of Multiple-Criteria Decision Analysis for Risk Prioritization and Management: A Case Study of the Fisheries Sector in Pakistan," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    6. Yamei Wang & Zhongwu Li & Zhenghong Tang & Guangming Zeng, 2011. "A GIS-Based Spatial Multi-Criteria Approach for Flood Risk Assessment in the Dongting Lake Region, Hunan, Central China," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 25(13), pages 3465-3484, October.
    7. Muhammad Mohsin & Hengbin Yin & Weilun Huang & Shijun Zhang & Luyao Zhang & Ana Mehak, 2022. "Evaluation of Occupational Health Risk Management and Performance in China: A Case Study of Gas Station Workers," IJERPH, MDPI, vol. 19(7), pages 1-22, March.
    8. D. Bajić & D. Polomčić & J. Ratković, 2017. "Multi-Criteria Decision Analysis for the Purposes of Groundwater Control System Design," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(15), pages 4759-4784, December.
    9. Somsuk, Nisakorn & Laosirihongthong, Tritos, 2014. "A fuzzy AHP to prioritize enabling factors for strategic management of university business incubators: Resource-based view," Technological Forecasting and Social Change, Elsevier, vol. 85(C), pages 198-210.
    10. Aysu Göçer & Ceren Altuntas Vural & Durmuş Ali Deveci, 2019. "Drivers of and barriers against market orientation: a study of Turkish container ports," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 21(2), pages 278-305, June.
    11. Sajid Ali & Sang-Moon Lee & Choon-Man Jang, 2017. "Determination of the Most Optimal On-Shore Wind Farm Site Location Using a GIS-MCDM Methodology: Evaluating the Case of South Korea," Energies, MDPI, vol. 10(12), pages 1-22, December.
    12. Choudhary, Devendra & Shankar, Ravi, 2012. "An STEEP-fuzzy AHP-TOPSIS framework for evaluation and selection of thermal power plant location: A case study from India," Energy, Elsevier, vol. 42(1), pages 510-521.
    13. Serafim Opricovic, 2009. "A Compromise Solution in Water Resources Planning," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 23(8), pages 1549-1561, June.
    14. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
    15. Bojan Srdjevic & Yvonilde Medeiros, 2008. "Fuzzy AHP Assessment of Water Management Plans," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 22(7), pages 877-894, July.
    16. Wang, Ying-Ming & Luo, Ying & Hua, Zhongsheng, 2008. "On the extent analysis method for fuzzy AHP and its applications," European Journal of Operational Research, Elsevier, vol. 186(2), pages 735-747, April.
    17. Deng, Yanfei & Xu, Jiuping & Liu, Ying & Mancl, Karen, 2014. "Biogas as a sustainable energy source in China: Regional development strategy application and decision making," Renewable and Sustainable Energy Reviews, Elsevier, vol. 35(C), pages 294-303.
    18. Grošelj, Petra & Hodges, Donald G. & Zadnik Stirn, Lidija, 2016. "Participatory and multi-criteria analysis for forest (ecosystem) management: A case study of Pohorje, Slovenia," Forest Policy and Economics, Elsevier, vol. 71(C), pages 80-86.
    19. Tseng, Fang-Mei & Chiu, Yu-Jing & Chen, Ja-Shen, 2009. "Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan's large-sized TFT-LCD panel companies," Omega, Elsevier, vol. 37(3), pages 686-697, June.
    20. José Ribas, 2014. "An Assessment of Conflicting Intentions in the Use of Multipurpose Water Reservoirs," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 28(12), pages 3989-4000, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:soceps:v:90:y:2023:i:c:s0038012123002483. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/seps .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.