Le management stratégique des services: synthèse bibliographique et repérage des questions génériques
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- Charles Ducrocq & Michel Gervais & Christophe Herriau, 2001. "Le suivi de la qualité et des coûts dans les entreprises de services:une enquête sur les pratiques et les outils employés par les départements de contrôle de gestion," Revue Finance Contrôle Stratégie, revues.org, vol. 4(3), pages 89-121, September.
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More about this item
Keywords
service activities; strategic management; delegation;All these keywords.
JEL classification:
- L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
- L80 - Industrial Organization - - Industry Studies: Services - - - General
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