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Perception of tourism stakeholders due to the effects of covid-19. case of municipal territories in Antioquia -Colombia

Author

Listed:
  • Quintero Arango, Luis Fernando

    (Universidad Católica Luis Amigó)

  • Zurbarán Arias, Deiwi Jesús

    (Universidad Externado de Colombia)

  • Piñeros, Sairi Tatiana

    (Universidad Nacional de Colombia)

Abstract

The measures taken to contain the spread of the Covid-19 virus affected the world economy and in particular the tourism sector. The stoppage of activities resulted in a drastic drop in its operations, also impacting on the perception that tourism actors have in the process of economic recovery. The research sought to identify the perception of the actors in the tourism sector chain about the impacts generated by Covid-19 in the Jericó and Jardín municipalities, located southwest of Medellín-Colombia, with a qualitative and interpretive approach which tends to understand , interpretation and perception of the realities of tourism service providers. The design was cross-sectional, not experimental, and the phenomenological method was used. Direct effects were evident mainly in the sustainability and permanence of the companies in the sector, financial and income weakness, which generated unemployment in the region. Finally, the tourism companies located in these two municipalities do not have action and response plans to these external threats, which leads to decisions such as reducing staff, closing and liquidating the companies in the short term and the feeling of not having the support of public institutions. ***************************************************************************************************************************************************************************************** Las medidas tomadas para contener la propagación del virus Covid-19 afectaron la economía mundial y de manera particular al sector turístico. La paralización de las actividades se tradujo en una caída drástica de sus operaciones, impactando además sobre la percepción que tienen los actores turísticos en el proceso de recuperación económica. La investigación buscó identificar la percepción de los actores de la cadena del sector turismo sobre los impactos generados por el Covid-19 en los municipios Jericó y Jardín, ubicados al suroeste de Medellín-Colombia, con enfoque cualitativo e interpretativo el cual propende por la comprensión, interpretación y percepción de las realidades de los prestadores de servicios turísticos. El diseno fue de tipo transversal, no experimental y se utilizó el método fenomenológico. Se evidenciaron efectos directos principalmente en la sostenibilidad y permanencia de las empresas del sector, debilidad financiera y de ingresos, lo que generó desempleo en la región. Finalmente, las empresas turísticas ubicadas en estos dos municipios no cuentan con planes de acción y de respuesta a estas amenazas externas, lo que lleva tomar decisiones como disminuir el personal, cerrar y liquidar las empresas en un corto plazo y la sensación de no contar con el apoyo de instituciones públicas.

Suggested Citation

  • Quintero Arango, Luis Fernando & Zurbarán Arias, Deiwi Jesús & Piñeros, Sairi Tatiana, 2023. "Perception of tourism stakeholders due to the effects of covid-19. case of municipal territories in Antioquia -Colombia," Revista Tendencias, Universidad de Narino, vol. 24(1), pages 1-23, January.
    • Handle: RePEc:col:000520:020624
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    References listed on IDEAS

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    1. Smith, Richard D., 2006. "Responding to global infectious disease outbreaks: Lessons from SARS on the role of risk perception, communication and management," Social Science & Medicine, Elsevier, vol. 63(12), pages 3113-3123, December.
    2. Qiu, Richard T.R. & Park, Jinah & Li, ShiNa & Song, Haiyan, 2020. "Social costs of tourism during the COVID-19 pandemic," Annals of Tourism Research, Elsevier, vol. 84(C).
    3. Tan Vo-Thanh & Thinh-Van Vu & Nguyen Phong Nguyen & Duy Van Nguyen & Mustafeed Zaman & Hsinkuang Chi, 2021. "How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?," Post-Print hal-03403862, HAL.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    covid-19; management; management; local government; perception; service sector; informal labor;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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