How does self-service technologies involuntary use affect customers’ intention to reuse?
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Abstract
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DOI: 10.46223/HCMCOUJS.econ.en.12.2.2153.2022
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References listed on IDEAS
- Hirschman, Elizabeth C, 1980. "Innovativeness, Novelty Seeking, and Consumer Creativity," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 7(3), pages 283-295, December.
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Keywords
customer comfort; intention to reuse; involuntary use; self-service technologies;All these keywords.
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