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Budowa zaufania do systemu zabezpieczenia społecznego

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  • Karolina Szyszko-Głowacka

Abstract

Ubezpieczenie społeczne, w szczególności ubezpieczenie emerytalne, stanowi jedną z podstaw bezpieczeństwa socjalnego ludzi. Poczucie zaufania oraz pewności lub ich brak odnośnie do przyszłości w podeszłym wieku wpływa na postrzeganie przez obywateli systemu zabezpieczenia społecznego jeszcze przed osiągnięciem wieku emerytalnego. Z tego powodu istotne jest, aby uczestnicy systemu zabezpieczenia społecznego (świadczeniobiorcy i płatnicy składek) posiadali wiedzę na temat jego podstaw i zasad funkcjonowania, swoich uprawnień oraz zobowiązań. System społeczny w danym kraju jest oceniany z punktu widzenia działań podejmowanych przez instytucje zabezpieczenia społecznego. Celem artykułu jest wskazanie narzędzi budowania wizerunku instytucji i jednocześnie zaufania do systemu zabezpieczenia społecznego zastosowanych przez Zakład Ubezpieczeń Społecznych na przestrzeni ostatnich kilkunastu lat. Metoda badawcza obejmuje analizę dokumentów strategicznych ZUS oraz porównanie wyników niezależnych badań nad zaufaniem do instytucji i jej odbiorem w Polsce. Szczególne miejsce w działaniach ZUS zajmuje działalność informacyjno-edukacyjna. Przeprowadzona analiza może stanowić punkt odniesienia do porównawczych badań nad sposobami budowania zaufania do systemów zabezpieczenia społecznego na świecie.

Suggested Citation

  • Karolina Szyszko-Głowacka, 2019. "Budowa zaufania do systemu zabezpieczenia społecznego," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 2, pages 65-82.
    • Handle: RePEc:aou:nszioz:y:2019:i:2:p:65-82
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    References listed on IDEAS

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    2. Grootaert Grootaert & Deepa Narayan & Veronica Nyhan Jones & Michael Woolcock, 2004. "Measuring Social Capital : An Integrated Questionnaire," World Bank Publications - Books, The World Bank Group, number 15033, December.
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