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Citations for " The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction"

by Westbrook, Robert A & Oliver, Richard L

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  1. Roman Kraussl & Carmen Lee & Leo Paas, 2013. "The Effect of Anticipated and Experienced Regret and Pride on Investors Future Selling Decisions," LSF Research Working Paper Series 13-5, Luxembourg School of Finance, University of Luxembourg.
  2. Brady, Michael K. & Robertson, Christopher J. & Cronin, J. Joseph, 2001. "Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers," Journal of International Management, Elsevier, vol. 7(2), pages 129-149.
  3. S. Samar Ali & Faizan Ahmed, 2010. "Measuring Indian Patients' Satisfaction: A Case Of Private Hospitals," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(3), pages 303-329.
  4. Abhishek Mishra & Satyabhushan Dash & Naresh Malhotra, 2015. "An integrated framework for design perception and brand equity," Business & Information Systems Engineering, Springer, vol. 5(1), pages 28-44, June.
  5. Zeelenberg, M. & Pieters, R., 2004. "Beyond valence in customer dissatisfaction : A review and new findings on behavioral responses to regret and disappointment in failed services," Other publications TiSEM 7bfb4aa9-cba7-4786-850d-1, Tilburg University, School of Economics and Management.
  6. Olaf Prevo & Patrick Leunisse & Henk Roest, 1999. "The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process," Tinbergen Institute Discussion Papers 99-006/3, Tinbergen Institute.
  7. Johnson, Devon & Grayson, Kent, 2005. "Cognitive and affective trust in service relationships," Journal of Business Research, Elsevier, vol. 58(4), pages 500-507, April.
  8. Arnold, Mark J. & Reynolds, Kristy E. & Ponder, Nicole & Lueg, Jason E., 2005. "Customer delight in a retail context: investigating delightful and terrible shopping experiences," Journal of Business Research, Elsevier, vol. 58(8), pages 1132-1145, August.
  9. Ilaria Dalla Pozza, 2014. "Customer experiences as drivers of customer satisfaction," Working Papers 2014-416, Department of Research, Ipag Business School.
  10. Lydie Bonnefoy-Claudet & Nabil Ghantous, 2013. "Emotions' Impact on Tourists' Satisfaction with Ski Resorts. The Mediating Role of Perceived Value," Post-Print hal-00946206, HAL.
  11. Ladhari, Riadh, 2007. "The movie experience: A revised approach to determinants of satisfaction," Journal of Business Research, Elsevier, vol. 60(5), pages 454-462, May.
  12. Frank Goedertier & Kristof Geskens & Maggie Geuens & Bert Weijters, 2012. "Increasing choice satisfaction through goal-based labeling," Marketing Letters, Springer, vol. 23(1), pages 119-136, March.
  13. Greenwell, T. Christopher & Fink, Janet S. & Pastore, Donna L., 2002. "Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience," Sport Management Review, Elsevier, vol. 5(2), pages 129-148, November.
  14. Bernhardt, Kenneth L. & Donthu, Naveen & Kennett, Pamela A., 2000. "A Longitudinal Analysis of Satisfaction and Profitability," Journal of Business Research, Elsevier, vol. 47(2), pages 161-171, February.
  15. Erevelles, Sunil, 1998. "The Role of Affect in Marketing," Journal of Business Research, Elsevier, vol. 42(3), pages 199-215, July.
  16. Zhan, Lingjing & He, Yanqun, 2012. "Understanding luxury consumption in China: Consumer perceptions of best-known brands," Journal of Business Research, Elsevier, vol. 65(10), pages 1452-1460.
  17. Wirtz, Jochen & Bateson, John E. G., 1999. "Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm," Journal of Business Research, Elsevier, vol. 44(1), pages 55-66, January.
  18. Brady, Michael K. & Robertson, Christopher J., 2001. "Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study," Journal of Business Research, Elsevier, vol. 51(1), pages 53-60, January.
  19. McDonald, William J., 1998. "Consumer Decision Making and Altered States of Consciousness: A Study of Dualities," Journal of Business Research, Elsevier, vol. 42(3), pages 287-294, July.
  20. repec:luc:wpaper:13-5 is not listed on IDEAS
  21. Machleit, Karen A. & Eroglu, Sevgin A., 2000. "Describing and Measuring Emotional Response to Shopping Experience," Journal of Business Research, Elsevier, vol. 49(2), pages 101-111, August.
  22. Maria Pollai & Erik Hoelzl & Flavia Possas, 2010. "Consumption-related emotions over time: Fit between prediction and experience," Marketing Letters, Springer, vol. 21(4), pages 397-411, December.
  23. Derbaix, Christian & Vanhamme, Joelle, 2003. "Inducing word-of-mouth by eliciting surprise - a pilot investigation," Journal of Economic Psychology, Elsevier, vol. 24(1), pages 99-116, February.
  24. Babin, Barry J. & Griffin, Mitch & Boles, James S., 2004. "Buyer reactions to ethical beliefs in the retail environment," Journal of Business Research, Elsevier, vol. 57(10), pages 1155-1163, October.
  25. Alexandra Ganglmair-Wooliscroft & Rob Lawson, 2012. "Subjective Wellbeing and its Influence on Consumer Sentiment Towards Marketing: A New Zealand Example," Journal of Happiness Studies, Springer, vol. 13(1), pages 149-166, March.
  26. Zeelenberg, M. & Pieters, R., 1999. "On service delivery that might have been : Behavioral responses to disappointment and regret," Other publications TiSEM 6596c484-f332-4f60-a96a-3, Tilburg University, School of Economics and Management.
  27. Desai, Kalpesh Kaushik & Mahajan, Vijay, 1998. "Strategic Role of Affect-Based Attitudes in the Acquisition, Development, and Retention of Customers," Journal of Business Research, Elsevier, vol. 42(3), pages 309-324, July.
  28. Fabio Vinicius de Macedo Bergamo & Antônio Carlos Giuliani & Lesley Carina do Lago Attadia Galli, 2011. "Students’ loyalty and retention pattern for higher education institutions: a theoretical study based on the relationship marketing," Brazilian Business Review, Fucape Business School, vol. 8(2), pages 42-65, April.
  29. Selnes, Fred & Gonhaug, Kjell, 2000. "Effects of Supplier Reliability and Benevolence in Business Marketing," Journal of Business Research, Elsevier, vol. 49(3), pages 259-271, September.
  30. Juan Gabriel Brida & Marta Disegna & Tsvetina Vachkova, 2013. "Visitor Satisfaction at the Museum: Italian versus Foreign Visitors," BEMPS - Bozen Economics & Management Paper Series BEMPS02, School of Economics and Management at the Free University of Bozen.
  31. Machleit, Karen A. & Mantel, Susan Powell, 2001. "Emotional response and shopping satisfaction: Moderating effects of shopper attributions," Journal of Business Research, Elsevier, vol. 54(2), pages 97-106, November.
  32. Walsh, Gianfranco & Shiu, Edward & Hassan, Louise M. & Michaelidou, Nina & Beatty, Sharon E., 2011. "Emotions, store-environmental cues, store-choice criteria, and marketing outcomes," Journal of Business Research, Elsevier, vol. 64(7), pages 737-744, July.
  33. Asim Ansari & Kamel Jedidi & Laurette Dube, 2002. "Heterogeneous factor analysis models: A bayesian approach," Psychometrika, Springer, vol. 67(1), pages 49-77, March.
  34. Stoel, Leslie & Wickliffe, Vanessa & Lee, Kyu Hye, 2004. "Attribute beliefs and spending as antecedents to shopping value," Journal of Business Research, Elsevier, vol. 57(10), pages 1067-1073, October.
  35. María Rojas & María Camarero, 2006. "Experience and satisfaction of visitors to museums and cultural exhibitions," International Review on Public and Nonprofit Marketing, Springer, vol. 3(1), pages 49-65, June.
  36. Oludele Akinboade & Mandisa Mokwena & Emilie Kinfack, 2014. "Protesting for Improved Public Service Delivery in South Africa’s Sedibeng District," Social Indicators Research, Springer, vol. 119(1), pages 1-23, October.
  37. Andreea MUNTEAN & Alina PUTAN, 2015. "Consumer'S Satisfaction Measurement In Public Hospitals," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 4(1), pages 16, January.
  38. Oludele Akinloye Akinboade & Emilie Chanceline Kinfack & Mandisa Putuma Mokwena, 2012. "An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa," International Journal of Social Economics, Emerald Group Publishing, vol. 39(3), pages 182-199, March.
  39. Olaf Prevo & Patrick Leunisse & Henk Roest, 1999. "The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process," Tinbergen Institute Discussion Papers 99-006/3, Tinbergen Institute.
  40. Friman, Margareta, 2004. "The structure of affective reactions to critical incidents," Journal of Economic Psychology, Elsevier, vol. 25(3), pages 331-353, June.
  41. Lerbin R. Aritonang R., 2014. "Student Loyalty Modeling," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 26(1), pages 77-91.
  42. Ivar Soone, 2006. "Dimensionality of Responses to Customer Satisfaction with Low-Involvement Low-Risk Frequent Purchases: the Example of Grocery Retailing," Working Papers 141, Tallinn School of Economics and Business Administration, Tallinn University of Technology.
  43. Espejel, Joel & Fandos, Carmina & Flavian, Carlos, 2007. "La importancia de las DOP como indicadores de calidad para el comportamiento del consumidor. El caso del aceite de oliva del Bajo Aragon," Economia Agraria y Recursos Naturales, Spanish Association of Agricultural Economists, vol. 7(14).
  44. Jae-Eun Kim & Kim Johnson, 2013. "The Impact of Moral Emotions on Cause-Related Marketing Campaigns: A Cross-Cultural Examination," Journal of Business Ethics, Springer, vol. 112(1), pages 79-90, January.
  45. Meneses, Gonzalo Díaz, 2010. "Refuting fear in heuristics and in recycling promotion," Journal of Business Research, Elsevier, vol. 63(2), pages 104-110, February.
  46. Chaudhuri, Arjun, 1997. "Consumption Emotion and Perceived Risk: A Macro-Analytic Approach," Journal of Business Research, Elsevier, vol. 39(2), pages 81-92, June.
  47. Luomala, Harri T. & Laaksonen, Martti, 1997. "Mood-regulatory self-gifts: Development of a conceptual framework," Journal of Economic Psychology, Elsevier, vol. 18(4), pages 407-434, June.
  48. Luis Fernando Hor-Meyll & Marcelo Barreiros Barreto & Marie Agnes Chauvel & Fábio Francisco de Araujo, 2012. "Why do buyers complain about online purchases?," Brazilian Business Review, Fucape Business School, vol. 9(4), pages 127-150, October.
  49. Creyer, Elizabeth H. & Kozup, John C., 2003. "An examination of the relationships between coping styles, task-related affect, and the desire for decision assistance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 90(1), pages 37-49, January.
  50. repec:dgr:uvatin:2099006 is not listed on IDEAS
  51. Klaus Schoefer & Adamantios Diamantopoulos, 2008. "Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale," Service Business, Springer, vol. 2(1), pages 65-81, March.
  52. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
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