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Analysis of Satisfaction of Clients of Management Organizations on the Market of Housing and Communal Services

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Listed:
  • Latyshova, Lyudmila

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Safronova, Natalya

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Urubkov, Alexey

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

Abstract

The paper discusses the theoretical aspects of measuring customer satisfaction management organizations representing market housing. It proposes and tests a methodology for gathering and evaluating information management organizations in terms of consumer utility services.

Suggested Citation

  • Latyshova, Lyudmila & Safronova, Natalya & Urubkov, Alexey, 2014. "Analysis of Satisfaction of Clients of Management Organizations on the Market of Housing and Communal Services," Published Papers r90217, Russian Presidential Academy of National Economy and Public Administration.
  • Handle: RePEc:rnp:ppaper:r90217
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    File URL: https://repec.ranepa.ru/rnp/ppaper/r90217.pdf
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    References listed on IDEAS

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    1. Peer Christian Kunstmann & Alexander Ullmann, 2015. "R s -bounded H ∞ -calculus for sectorial operators via generalized Gaussian estimates," Mathematische Nachrichten, Wiley Blackwell, vol. 288(11-12), pages 1371-1387, August.
    2. Fatih Özatay, 2011. "Merkez Bankası’nın yeni para politikası:İki hedef-üç ara hedef-üç araç," Iktisat Isletme ve Finans, Bilgesel Yayincilik, vol. 26(302), pages 27-43.
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    Keywords

    service; Russia; satisfaction; market; management;
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