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Addressing the Wicked Problem of Responsible Innovation through Design Thinking

  • Xavier Pavie

    (PhD Program - Essec Business School)

  • Daphné Carthy

    (ISIS - Institute for Strategic Innovation & Services - Essec Business School)

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    In this paper, we present the results of a study conducted with several major actors from the French financial industry, which aimed at developing a process for developing responsible innovations by deploying a Design Thinking method. We begin by presentingthe context for the study which includes a brief description of our approach for understanding and exploring the issues raised by responsible innovation. This first part also includes a comparative analysis of the characteristics of RI (responsible innovation) and wicked problems in order to establish a potential link between the two concepts. Secondly, the Design Thinking method is introduced as a potentially suitable approach for addressing wicked problems and thus, RI. Finally, the process for developing responsible products and services which was developed throughout the study is presented.

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    Paper provided by HAL in its series Post-Print with number hal-00921428.

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    Date of creation: Apr 2014
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    Publication status: Published in ESSEC Working paper. Document de Recherche ESSEC / Centre de recherche de l'ESSEC. ISSN : 1291-96.. 2014, pp.20
    Handle: RePEc:hal:journl:hal-00921428
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    1. Merton, Robert C., 1995. "Financial innovation and the management and regulation of financial institutions," Journal of Banking & Finance, Elsevier, vol. 19(3-4), pages 461-481, June.
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