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From Goal Orientations to Employee Creativity and Performance: Evidence from Frontline Service Employees

  • Filipe Coelho


    (University of Coimbra, GEMF)

  • Carlos Sousa

    (University College of Dublin)

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    Paper provided by GEMF - Faculdade de Economia, Universidade de Coimbra in its series GEMF Working Papers with number 2011-08.

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    Length: 61 pages
    Date of creation: May 2011
    Handle: RePEc:gmf:wpaper:2011-08
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    1. Raji Srinivasan & Thomas H. Brush, 2006. "Supplier Performance in Vertical Alliances: The Effects of Self-Enforcing Agreements and Enforceable Contracts," Organization Science, INFORMS, vol. 17(4), pages 436-452, August.
    2. Thakor, Mrugank V. & Joshi, Ashwin W., 2005. "Motivating salesperson customer orientation: insights from the job characteristics model," Journal of Business Research, Elsevier, vol. 58(5), pages 584-592, May.
    3. Button, Scott B. & Mathieu, John E. & Zajac, Dennis M., 1996. "Goal Orientation in Organizational Research: A Conceptual and Empirical Foundation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 67(1), pages 26-48, July.
    4. Wang, Guangping & Netemeyer, Richard G., 2004. "Salesperson creative performance: conceptualization, measurement, and nomological validity," Journal of Business Research, Elsevier, vol. 57(8), pages 805-812, August.
    5. Jones, Eli & Busch, Paul & Dacin, Peter, 2003. "Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer-seller relationships," Journal of Business Research, Elsevier, vol. 56(4), pages 323-340, April.
    6. Cynthia Lee & Chun Hui & Catherine H Tinsley & Xiongying Niu, 2006. "Goal orientations and performance: role of temporal norms," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 37(4), pages 484-498, July.
    7. McQuitty, Shaun, 2004. "Statistical power and structural equation models in business research," Journal of Business Research, Elsevier, vol. 57(2), pages 175-183, February.
    8. Redmond, Matthew R. & Mumford, Michael D. & Teach, Richard, 1993. "Putting Creativity to Work: Effects of Leader Behavior on Subordinate Creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 55(1), pages 120-151, June.
    9. Constantine S Katsikeas & Dionysis Skarmeas & Daniel C Bello, 2009. "Developing successful trust-based international exchange relationships," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 40(1), pages 132-155, January.
    10. Harris, Eric G. & Artis, Andrew B. & Walters, Jack H. & Licata, Jane W., 2006. "Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis," Journal of Business Research, Elsevier, vol. 59(4), pages 407-415, April.
    11. Rajdeep Grewal & Murali Chandrashekaran & F. Robert Dwyer, 2008. "Navigating Local Environments with Global Strategies: A Contingency Model of Multinational Subsidiary Performance," Marketing Science, INFORMS, vol. 27(5), pages 886-902, 09-10.
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