Marketing social responsibility
We analyze the marketing strategies of vertically differentiated firms when consumers observe their performance on corporate social responsibility (CSR) and firms simultaneously decide the price, advertising intensity and the investment in CSR. While advertising increases consumers’ perception of product quality, CSR is introduced as “an observable and measurable behavior or output” which adds value for the society and “exceeds levels set by obligatory regulation or standards enforced by law” (Kitzmueller and Shimshack 2012). Results show that the firm strategies are contingent on product quality. A high quality monopolist charges a higher price, spends more on advertising but less on CSR to sell only to consumers who have a higher valuation of product quality. A low quality monopolist, in contrast, charges a lower price, spends less on advertising but more on CSR to address the entire market. However, in the presence of a high quality competitor, a low quality firm spends less on CSR than in a monopoly but may still spend more than the high quality competitor if the size of the low-end market is sufficiently large. Finally, when quality is not observable, a high quality firm spends more on CSR and charges a higher price to signal product quality. We conclude that CSR is a greater strategic consideration for firms who either rely on extensive market coverage or need to signal higher quality.
|Date of creation:||22 Mar 2010|
|Date of revision:||07 Jun 2013|
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- Bénabou, Roland & Tirole, Jean, 2004.
"Incentives and Prosocial Behaviour,"
CEPR Discussion Papers
4633, C.E.P.R. Discussion Papers.
- Roland Bénabou & Jean Tirole, 2005. "Incentives and Prosocial Behavior," NBER Working Papers 11535, National Bureau of Economic Research, Inc.
- Benabou, Roland & Tirole, Jean, 2005. "Incentives and Prosocial Behavior," IZA Discussion Papers 1695, Institute for the Study of Labor (IZA).
- Bénabou, Roland & Tirole, Jean, 2003. "Incentives and Prosocial Behavior," IDEI Working Papers 389, Institut d'Économie Industrielle (IDEI), Toulouse, revised Jan 2006.
- Roland Bénabou & Jean Tirole, 2004. "Incentives and Prosocial Behavior," Working Papers 137, Princeton University, Woodrow Wilson School of Public and International Affairs, Discussion Papers in Economics..
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