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Changing payment patterns at point-of-sale: their drivers

Author

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  • Carin van der Cruijsen
  • Mirjam Plooij

Abstract

Based on household surveys from 2004 and 2014 we show how payment patterns in the Netherlands have changed. This data is unique because it covers a long time span and includes detailed information on payment behaviour per point-of-sale (POS). In this period the usage of the debit card has increased sharply. Perceived characteristics of payment instruments have affected both their adoption and the intensity by which they are used. Of these, user-friendliness and safety are the most important drivers of the adoption of electronic payment instruments. Socio-demographic determinants of payment instrument adoption are quite robust over time. However, we find that the relevance of payment characteristics and socio-demographic characteristics for the intensity of use of payment instruments varies per POS and over time when instruments get generally adopted. Overall, user-friendliness is still the most important aspect and safety and speed remained relevant aspects, whereas costs are the least important aspect for the intensity by which payment instruments are used.

Suggested Citation

  • Carin van der Cruijsen & Mirjam Plooij, 2015. "Changing payment patterns at point-of-sale: their drivers," DNB Working Papers 471, Netherlands Central Bank, Research Department.
    • Handle: RePEc:dnb:dnbwpp:471
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    References listed on IDEAS

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    Cited by:

    1. Tamás Végsõ & Ágnes Belházyné Illés & Anikó Bódi-Schubert, 2018. "Cash or Card? An Explorative Analysis of Consumers’ Payment Behaviour in Hungary," Public Finance Quarterly, State Audit Office of Hungary, vol. 63(4), pages 448-472.
    2. Carin van der Cruijsen & Lola Hernandez & Nicole Jonker, 2017. "In love with the debit card but still married to cash," Applied Economics, Taylor & Francis Journals, vol. 49(30), pages 2989-3004, June.
    3. Nicole Jonker & Mirjam Plooij & Johan Verburg, 2017. "Did a Public Campaign Influence Debit Card Usage? Evidence from the Netherlands," Journal of Financial Services Research, Springer;Western Finance Association, vol. 52(1), pages 89-121, October.
    4. Tamás Ilyés & Lóránt Varga, 2015. "Show me how you pay and I will tell you who you are – Socio-demographic determinants of payment habits," Financial and Economic Review, Magyar Nemzeti Bank (Central Bank of Hungary), vol. 14(2), pages 25-61.
    5. repec:cbh:journl:v:14:y:2015:i:2:p:25-61 is not listed on IDEAS
    6. Michal Polasik & Dariusz Piotrowski, 2016. "Payment innovations in Poland: the role of payment services in the strategies of commercial banksà," Ekonomia i Prawo, Uniwersytet Mikolaja Kopernika, vol. 15(1), pages 73-101, March.

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    More about this item

    Keywords

    payment patterns; cash; debit card; credit card; households; survey data;
    All these keywords.

    JEL classification:

    • C25 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Discrete Regression and Qualitative Choice Models; Discrete Regressors; Proportions; Probabilities
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis

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