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Synergie tussen HRM en digitale dienstverlening? Onderzoek naar de kostendoelmatigheid bij burgerzaken en het gecombineerde effect van HRM en digitale dienstverlening

  • van Hulst, B.L.


  • Groot, H. Classification_JEL: C21; D24; H41
Registered author(s):

    Synergie tussen HRM en digitale dienstverlening? is een studie naar de kostendoelmatigheid bij burgerzaken en het gecombineerde effect van HRM en digitale dienstverlening. In de studie zijn de ingezette HRM en digitale dienstverlening gerelateerd aan de kostendoelmatigheid van de afdeling Burgerzaken. Voor de inzet van zowel HRM als digitale dienstverlening wordt een positief effect gevonden op de kostendoelmatigheid. Het synergie-effect wordt echter niet gevonden, er is geen extra toename van de kostendoelmatigheid door de gecombineerde inzet van HRM en digitale dienstverlening. Het loont wel om instrumenten selectief in te zetten, omdat niet ieder instrument evenveel bijdraagt aan een verhoging van de kostendoelmatigheid. Verder blijkt de leiderschapsstijl van de manager sterk van invloed op de kostendoelmatigheid.

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    Paper provided by Delft University of Technology, Faculty of Technology, Policy and Management in its series Technology, Policy and Management Working Papers with number 2013-11.

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    Date of creation: 28 Nov 2013
    Date of revision:
    Handle: RePEc:dgr:tudtpm:201311
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