IDEAS home Printed from https://ideas.repec.org/h/tkp/tiim13/s1_269-278.pdf.html
   My bibliography  Save this book chapter

The Importance of Building and Rebuilding Trust in Organizations

Author

Listed:
  • Joanna Paliszkiewicz

    (Warsaw University of Life Sciences)

Abstract

Purpose: Trust is important, because it allows people to form relationships with others and to depend on others—for love, for advice, for help. But trust also involves the risk that people they trust will not pull through for them. The aim of the article is to present empirical research connected with building and rebuilding trust in organization and to present method to measure level of trust in organization. Design/methodology/approach: In the article the research, which was done in the best Polish enterprises form Mazovia Province are presented. This work was supported by Ministry of Science and Higher Education in Poland. Article is connected with the realization of research project entitled “Orientation on trust and organizational performance” (No. N N115 549238). Findings: In the article the approach to measure level of organizational trust is proposed. The study shows the connection between orientation of trust and organizational performance. Research limitations/implications: The research was done in the best polish enterprises, so the research should be also made in other kind of enterprises. Originality/value: The topic of trust is very important now, in the era of crisis. It is the first method of measuring trust level, which was checked in polish enterprises.

Suggested Citation

  • Joanna Paliszkiewicz, 2013. "The Importance of Building and Rebuilding Trust in Organizations," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    • Handle: RePEc:tkp:tiim13:s1_269-278.pdf
    as

    Download full text from publisher

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-07-9/papers/S1_269-278.pdf
    File Function: full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Edward L. Glaeser & David I. Laibson & José A. Scheinkman & Christine L. Soutter, 2000. "Measuring Trust," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 115(3), pages 811-846.
      • Glaeser, Edward Ludwig & Laibson, David I. & Scheinkman, Jose A. & Soutter, Christine L., 2000. "Measuring Trust," Scholarly Articles 4481497, Harvard University Department of Economics.
    2. Gachter, Simon & Herrmann, Benedikt & Thoni, Christian, 2004. "Trust, voluntary cooperation, and socio-economic background: survey and experimental evidence," Journal of Economic Behavior & Organization, Elsevier, vol. 55(4), pages 505-531, December.
    3. John Humphrey & Hubert Schmitz, 1998. "Trust and inter-firm relations in developing and transition economies," Journal of Development Studies, Taylor & Francis Journals, vol. 34(4), pages 32-61.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alzahrani, Latifa & Al-Karaghouli, Wafi & Weerakkody, Vishanth, 2017. "Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework," International Business Review, Elsevier, vol. 26(1), pages 164-175.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bellemare, Charles & Kroger, Sabine, 2007. "On representative social capital," European Economic Review, Elsevier, vol. 51(1), pages 183-202, January.
    2. Volland, Benjamin, 2017. "The role of risk and trust attitudes in explaining residential energy demand: Evidence from the United Kingdom," Ecological Economics, Elsevier, vol. 132(C), pages 14-30.
    3. repec:tiu:tiucen:200457 is not listed on IDEAS
    4. Naef, Michael & Schupp, Jürgen, 2009. "Measuring Trust: Experiments and Surveys in Contrast and Combination," IZA Discussion Papers 4087, Institute of Labor Economics (IZA).
    5. Alin Halimatussadiah & Budy P. Resosudarmo & Diah Widyawati, 2014. "Social Capital to Induce a Contribution to Environmental Collective Action in Indonesia: An Experimental Method," Departmental Working Papers 2014-03, The Australian National University, Arndt-Corden Department of Economics.
    6. Matteo M. Galizzi & Daniel Navarro-Martinez, 2019. "On the External Validity of Social Preference Games: A Systematic Lab-Field Study," Management Science, INFORMS, vol. 65(3), pages 976-1002, March.
    7. Lisa R. Anderson & Jennifer M. Mellor & Jeffrey Milyo, 2005. "An Experimental Study of the Effects of Inequality and Relative Deprivation on Trusting Behavior," Working Papers 14, Department of Economics, College of William and Mary.
    8. Qin, Xiangdong & Shen, Junyi & Meng, Xindan, 2011. "Group-based trust, trustworthiness and voluntary cooperation: Evidence from experimental and survey data in China," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 40(4), pages 356-363, August.
    9. Martin G. Kocher, 2015. "How Trust in Social Dilemmas Evolves with Age," CESifo Working Paper Series 5447, CESifo.
    10. Centorrino, Samuele & Concina, Laura, 2013. "A Competitive Approach to Leadership in Public Good Games," LERNA Working Papers 13.02.389, LERNA, University of Toulouse.
    11. Sutter, Matthias & Kocher, Martin G., 2007. "Trust and trustworthiness across different age groups," Games and Economic Behavior, Elsevier, vol. 59(2), pages 364-382, May.
    12. Juan Camilo Cardenas & Jeffrey P. Carpenter, 2005. "Experiments and Economic Development: Lessons from Field Labs in the Developing World," Middlebury College Working Paper Series 0505, Middlebury College, Department of Economics.
    13. Iris Kesternich & James P. Smith & Joachim K. Winter & Maximiliane Hörl, 2020. "Early‐Life Circumstances Predict Measures of Trust among Adults: Evidence from Hunger Episodes in Post‐War Germany," Scandinavian Journal of Economics, Wiley Blackwell, vol. 122(1), pages 280-305, January.
    14. Ciriolo, Emanuele, 2007. "Inequity aversion and trustees' reciprocity in the trust game," European Journal of Political Economy, Elsevier, vol. 23(4), pages 1007-1024, December.
    15. Thomas Dohmen & Armin Falk & David Huffman & Uwe Sunde, 2012. "The Intergenerational Transmission of Risk and Trust Attitudes," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 79(2), pages 645-677.
    16. Wahl, Fabian, 2012. "Why it matters what people think: Beliefs, legal origins and the deep roots of trust," FZID Discussion Papers 52-2012, University of Hohenheim, Center for Research on Innovation and Services (FZID).
    17. Tamás Kovács & Marc Willinger, 2010. "Is there a relation between trust and trustworthiness?," Working Papers 10-03, LAMETA, Universtiy of Montpellier, revised Mar 2010.
    18. Janssens, Wendy, 2010. "Women's Empowerment and the Creation of Social Capital in Indian Villages," World Development, Elsevier, vol. 38(7), pages 974-988, July.
    19. Centorrino, Samuele & Concina, Laura, 2013. "A Competitive Approach to Leadership in Public Good Games," TSE Working Papers 13-383, Toulouse School of Economics (TSE).
    20. Kocher, Martin G. & Martinsson, Peter & Matzat, Dominik & Wollbrant, Conny, 2015. "The role of beliefs, trust, and risk in contributions to a public good," Journal of Economic Psychology, Elsevier, vol. 51(C), pages 236-244.
    21. Barr, Abigail & Packard, Truman & Serra, Danila, 2014. "Participatory accountability and collective action: Experimental evidence from Albania," European Economic Review, Elsevier, vol. 68(C), pages 250-269.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:tiim13:s1_269-278.pdf. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: http://www.toknowpress.net/conferences .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.