Benchmarking The Operating Efficiency Of Global Telecommunication Firms
The rapid development of modern information technology has led to fierce competition in today's telecommunication industry. Telecommunication firms' accountability demands that operating efficiency be measured, maximized, and benchmarked. This study proposes an alternative context-dependent data envelopment analysis (DEA) technique to explore the managerial performance and the benchmarks of 24 global leading telecom operators. The analysis measures the relative attractiveness and progress of global telecom operators on a specific performance level against operators exhibiting poorer and/or better performance. The set operators are grouped into different levels of efficiency frontiers. Each efficiency frontier on a specific performance level is then used as an evaluation context for the relative attractiveness and progress. The performance of the efficient telecoms changes as the inefficient telecoms change their performance. It is shown that the context-dependent DEA can be used to differentiate and benchmark the performance of efficient DMUs. These benchmarks may give a first guideline for performance improvement of global telecommunication operators.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 07 (2008)
Issue (Month): 04 ()
|Contact details of provider:|| Web page: http://www.worldscinet.com/ijitdm/ijitdm.shtml|
|Order Information:|| Email: |
When requesting a correction, please mention this item's handle: RePEc:wsi:ijitdm:v:07:y:2008:i:04:p:737-750. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Tai Tone Lim)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.