IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Human Resource Driven Turnaround at North Delhi Power Limited: Transition from a Public Utility to a Private Enterprise

Listed author(s):
  • Jyotsna Bhatnagar


    (Management Development Institute, Gurgaon, India)

  • Debi Saini

    (Management Development Institute, Gurgaon, India)

Registered author(s):

    The case illustrates how a public sector utility entity with almost no human resource (HR) system in place went on the road of transformation and learning. The case documents areas of transformation from an archaic personnel architecture towards institutionalization of strategic HR system. From file maintenance to strategic partnership, the journey of HR along with top management support and line management involvement is mapped throughout the case. The establishment of a psychological contract acted as the foundation, resulting in commitment and faster adaptation to change. Organizational learning took roots with systemic changes starting from the external customer and later in the internal customer. The role of HR as a strategic partner in this transformation was exemplified as HR enjoyed voice and space at the board level of the organization. This case is useful for showing how internal change agents and the active partnership of HR can lead to greater commitment than compliance with top management directives.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by World Scientific Publishing Co. Pte. Ltd. in its journal Asian Case Research Journal.

    Volume (Year): 11 (2007)
    Issue (Month): 02 ()
    Pages: 163-213

    in new window

    Handle: RePEc:wsi:acrjxx:v:11:y:2007:i:02:p:163-213
    Contact details of provider: Web page:

    Order Information: Email:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:wsi:acrjxx:v:11:y:2007:i:02:p:163-213. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Tai Tone Lim)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.