Barriers to Networked Governments: Evidence from Europe
Progress towards realizing the full potential of 'e-government'—using digital technologies to improve public services and government-citizen engagements—has been slower and less effective than the technologies' take-up in spheres such as e-commerce. Evidence from across Europe reported here, including an online survey and case studies, indicates a significant reason has been an overly narrow focus on substituting electronic for traditional services. Theoretical and empirical perspectives on barriers to e-government identified (e.g. poor coordination; workplace and organizational inflexibility) suggest greater attention should be given to supporting organization innovations to achieve maximum benefits from networking in the public sector.
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Volume (Year): 25 (2007)
Issue (Month): 3 ()
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