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Digital maturity in primary care facilities: assessing its influence on organisational commitment and job satisfaction

Author

Listed:
  • Liliana Hawrysz

    (Wrocław University of Science and Technology)

  • Magdalena Kludacz-Alessandri

    (Warsaw University of Technology, College of Economics and Social Sciences)

  • Małgorzata Fiałkowska-Filipek

    (Wrocław University of Science and Technology)

Abstract

Post-pandemic surge in digital technology adoption has presented primary care with various organisational, technical, and regulatory challenges. In response, it becomes essential for organisations to gain a comprehensive understanding of digital transformation across diverse dimensions. This study addresses critical gaps in the literature by examining the interplay between digital maturity, job satisfaction, and organisational commitment within UK Primary Care Facilities, with a specific focus on their implications for decision-making processes. An online survey was conducted in Q2 2023 involving managers from UK Primary Care Facilities (n = 200). The collected data was analysed using descriptive statistics, reliability analysis, and structural equation modelling in order to assess digital maturity and to explore its influence on organisational commitment and job satisfaction. The findings reveal a high advancement of digital maturity among UK Primary Care Facilities. Digital maturity significantly and positively influences both organisational commitment and job satisfaction. Additionally, a positive relationship between job satisfaction and organisational commitment was observed. Furthermore, the paper makes a valuable contribution to the field by introducing a newly developed, comprehensive, and user-friendly scale for assessing digital maturity in Primary Care Facilities. The study highlights the significant impact of digital maturity on organisational commitment and job satisfaction among managers in the studied group. Increased adoption of digital tools and systems has positively influenced managers’ dedication and attitudes towards their work. Through an in-depth analysis of these relationships, this research contributes to a more nuanced understanding of how digital transformation influences managerial attitudes and behaviours in primary care, ultimately informing strategies for more effective organisational decision-making processes.

Suggested Citation

  • Liliana Hawrysz & Magdalena Kludacz-Alessandri & Małgorzata Fiałkowska-Filipek, 2025. "Digital maturity in primary care facilities: assessing its influence on organisational commitment and job satisfaction," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 52(4), pages 461-478, December.
    • Handle: RePEc:spr:decisn:v:52:y:2025:i:4:d:10.1007_s40622-025-00450-2
    DOI: 10.1007/s40622-025-00450-2
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    Keywords

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    JEL classification:

    • I19 - Health, Education, and Welfare - - Health - - - Other
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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