Issues of Occupational Stress: A Study on the Call Center Employees of Kolkata
The objective of the study is to find out the stress and mental health among call center employees. For the purpose of the study a total number of 100 employees have been selected from two different processes i.e. Domestic (N=50) and International (N=50) of a call center of Kolkata. The sample has included both male and female employees in equal number. Two scales namely Life Stress Scale and Mental Health Inventory were administered to all the subjects. Scores obtained have been further analyzed with the help of appropriate statistical tools like ANOVA and t-test. Results revealed that significant difference in stress and mental health were observed with respect to both genders from domestic call center. Male employees from both the call centers differed significantly on stress scores.
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