IDEAS home Printed from https://ideas.repec.org/a/lrk/eeaart/27_3_11.html
   My bibliography  Save this article

Sistema de diagnóstico de gestión adaptado del cuadro de mando integral y del modelo EFQM de excelencia®. Aplicación a las Cajas Rurales/Management Diagnosis System Based On The Balanced Scorecard And The EFQM Excellence Model. Application To Rural Banks

Author

Listed:
  • MARTÍNEZ-VILANOVA MARTÍNEZ, ANA Mª

    () (Facultad de Estudios de la Empresa. UNIVERSIDAD CATÓLICA DE VALENCIA.)

  • RODENES ADAM, MANUEL

    () (Departamento de Organización de Empresas. UNIVERSIDAD POLITÉCNICA DE VALENCIA.)

Abstract

Este artículo resume una investigación, que parte del desarrollo de una herramienta de autoevaluación, basada en el Cuadro de Mando Integral (CMI) y en una adaptación para pymes del Modelo EFQM de Excelencia®, con la finalidad de servir de ayuda a la toma de decisiones en la gestión de procesos. Este trabajo es continuación de anteriores investigaciones para facilitar el diagnóstico de gestión en pymes. Se han definido dos modelos, representando dos formas complementarias de analizar la gestión empresarial, se ha realizado el trabajo de campo en entidades financieras y se han contrastado hipótesis de dependencia entre indicadores de ambos modelos. This paper summarizes an investigation, developing a management evaluation tool, based on the Balanced Scorecard and on a modified EFQM Excellence Model for SMEs, with the aim of helping in decision-making in the area of process management. The paper is a continuation of earlier investigations destined to facilitate evaluation of process management in small business. Two models have been defined representing complementary ways of management analysis. The field work was done in financial entities and hypothesis of dependency between indicators of both models were verified.

Suggested Citation

  • Martínez-Vilanova Martínez, Ana Mª & Rodenes Adam, Manuel, 2009. "Sistema de diagnóstico de gestión adaptado del cuadro de mando integral y del modelo EFQM de excelencia®. Aplicación a las Cajas Rurales/Management Diagnosis System Based On The Balanced Scorecard And," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 27, pages 777(30á)-77, Diciembre.
  • Handle: RePEc:lrk:eeaart:27_3_11
    as

    Download full text from publisher

    File URL: http://www.revista-eea.net
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    Procesos; calidad; cuadro de mando integral; sistemas de información y banca. ; Processes; quality; balanced scorecard; information systems and bank.;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:lrk:eeaart:27_3_11. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Beatriz Rodríguez Prado). General contact details of provider: http://edirc.repec.org/data/fcvldes.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.