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Sistema de diagnóstico de gestión adaptado del cuadro de mando integral y del modelo EFQM de excelencia®. Aplicación a las Cajas Rurales/Management Diagnosis System Based On The Balanced Scorecard And The EFQM Excellence Model. Application To Rural Banks

Author

Listed:
  • MARTÍNEZ-VILANOVA MARTÍNEZ, ANA Mª

    () (Facultad de Estudios de la Empresa. UNIVERSIDAD CATÓLICA DE VALENCIA.)

  • RODENES ADAM, MANUEL

    () (Departamento de Organización de Empresas. UNIVERSIDAD POLITÉCNICA DE VALENCIA.)

Abstract

Este artículo resume una investigación, que parte del desarrollo de una herramienta de autoevaluación, basada en el Cuadro de Mando Integral (CMI) y en una adaptación para pymes del Modelo EFQM de Excelencia®, con la finalidad de servir de ayuda a la toma de decisiones en la gestión de procesos. Este trabajo es continuación de anteriores investigaciones para facilitar el diagnóstico de gestión en pymes. Se han definido dos modelos, representando dos formas complementarias de analizar la gestión empresarial, se ha realizado el trabajo de campo en entidades financieras y se han contrastado hipótesis de dependencia entre indicadores de ambos modelos. This paper summarizes an investigation, developing a management evaluation tool, based on the Balanced Scorecard and on a modified EFQM Excellence Model for SMEs, with the aim of helping in decision-making in the area of process management. The paper is a continuation of earlier investigations destined to facilitate evaluation of process management in small business. Two models have been defined representing complementary ways of management analysis. The field work was done in financial entities and hypothesis of dependency between indicators of both models were verified.

Suggested Citation

  • Martínez-Vilanova Martínez, Ana Mª & Rodenes Adam, Manuel, 2009. "Sistema de diagnóstico de gestión adaptado del cuadro de mando integral y del modelo EFQM de excelencia®. Aplicación a las Cajas Rurales/Management Diagnosis System Based On The Balanced Scorecard And," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 27, pages 777(30á)-77, Diciembre.
  • Handle: RePEc:lrk:eeaart:27_3_11
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    References listed on IDEAS

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    More about this item

    Keywords

    Procesos; calidad; cuadro de mando integral; sistemas de información y banca. ; Processes; quality; balanced scorecard; information systems and bank.;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General

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