IDEAS home Printed from
   My bibliography  Save this article

Utilización y conocimiento de la herramientas de medición y su relación con los costes de calidad en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana/Use and Knowledge of the Measurement Tools and its Relationship with the Quality Costing in the Certified Firms ISO 9000 of the Valencian Comunity



    () (Dr. en Ciencias Económicas y Empresariales. Profesor Asociado del Departamento de Análisis Económico, Universitat de València. Facultad Economía, Campus Tarongers Av Dels Tarongers s/n Ed. Departamental Oriental. Valencia C.P. 46022. Telf.: 963828246, 962990440, 645583680.)


En este trabajo presentamos los resultados, sobre la utilización y conocimiento de las herramientas de medición de los sistemas de gestión de la calidad, obtenidos mediante una encuesta postal a todas las empresas certificadas en la norma ISO 9000 de calidad de la Comunidad Valenciana. Entre los resultados podemos destacar que las empresas que se involucran más en la cultura de la calidad mediante la utilización de estas herramientas consiguen mejores resultados en cuanto a reducción de costes, aumento de productividad etc, motivado por tener una información de mayor calidad para la toma de decisiones. Existen también otras variables que van afectar al conocimiento y utilización de estas herramientas, y por tanto al aumento de competitividad, como la antigüedad en la certificación el tamaño o el sector al que pertenecen las empresas In this project we show the results, about the use and knowledge of the measurement tools of the quality step systems, obtained through survey to all certified firms in the rule ISO 9000 of the Valencian Community. Among the results we can emphasize that the firms which are more involved in the quality culture through the use of these tools get better results in the reduction of cost, increase of productivity etc, because of having information with more quality for taking of decisions. There are also other variables which are going to affect the knowledge and use of these tools, and so the increase of competitiveness, such us the antiquity in certificating, the size or the sector that the firms belong to.

Suggested Citation

  • Climent Serrano, S., 2004. "Utilización y conocimiento de la herramientas de medición y su relación con los costes de calidad en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana/Use and Knowledge of the ," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 22, pages 369-389, Agosto.
  • Handle: RePEc:lrk:eeaart:22_2_12

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Katharine G. Abraham, 1988. "Flexible Staffing Arrangements and Employers' Short-Term Adjustment Strategies," NBER Working Papers 2617, National Bureau of Economic Research, Inc.
    2. Alba, Alfonso, 1996. "Labor market effects of fixed-term employment contracts in Spain," UC3M Working papers. Economics 4105, Universidad Carlos III de Madrid. Departamento de Economía.
    3. James B. Rebitzer & Lowell J. Taylor, 1991. "A Model of Dual Labor Markets When Product Demand Is Uncertain," The Quarterly Journal of Economics, Oxford University Press, vol. 106(4), pages 1373-1383.
    4. Abraham, Katharine G & Taylor, Susan K, 1996. "Firms' Use of Outside Contractors: Theory and Evidence," Journal of Labor Economics, University of Chicago Press, vol. 14(3), pages 394-424, July.
    5. Juan F. Jimeno & Luis Toharia, 1993. "The effects of fixed-term employment on wages: theory and evidence from Spain," Investigaciones Economicas, Fundación SEPI, vol. 17(3), pages 475-494, September.
    6. Mangan, John & Williams, Christine, 1999. "Casual Employment in Australia: A Further Analysis," Australian Economic Papers, Wiley Blackwell, vol. 38(1), pages 40-50, March.
    Full references (including those not matched with items on IDEAS)

    More about this item


    calidad; ISO 9000; herramientas de medición; costes de calidad; productividad;

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:lrk:eeaart:22_2_12. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Beatriz Rodríguez Prado). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.