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Utilización y conocimiento de la herramientas de medición y su relación con los costes de calidad en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana/Use and Knowledge of the Measurement Tools and its Relationship with the Quality Costing in the Certified Firms ISO 9000 of the Valencian Comunity

Author

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  • CLIMENT SERRANO, S.

    () (Dr. en Ciencias Económicas y Empresariales. Profesor Asociado del Departamento de Análisis Económico, Universitat de València. Facultad Economía, Campus Tarongers Av Dels Tarongers s/n Ed. Departamental Oriental. Valencia C.P. 46022. Telf.: 963828246, 962990440, 645583680.)

Abstract

En este trabajo presentamos los resultados, sobre la utilización y conocimiento de las herramientas de medición de los sistemas de gestión de la calidad, obtenidos mediante una encuesta postal a todas las empresas certificadas en la norma ISO 9000 de calidad de la Comunidad Valenciana. Entre los resultados podemos destacar que las empresas que se involucran más en la cultura de la calidad mediante la utilización de estas herramientas consiguen mejores resultados en cuanto a reducción de costes, aumento de productividad etc, motivado por tener una información de mayor calidad para la toma de decisiones. Existen también otras variables que van afectar al conocimiento y utilización de estas herramientas, y por tanto al aumento de competitividad, como la antigüedad en la certificación el tamaño o el sector al que pertenecen las empresas In this project we show the results, about the use and knowledge of the measurement tools of the quality step systems, obtained through survey to all certified firms in the rule ISO 9000 of the Valencian Community. Among the results we can emphasize that the firms which are more involved in the quality culture through the use of these tools get better results in the reduction of cost, increase of productivity etc, because of having information with more quality for taking of decisions. There are also other variables which are going to affect the knowledge and use of these tools, and so the increase of competitiveness, such us the antiquity in certificating, the size or the sector that the firms belong to.

Suggested Citation

  • Climent Serrano, S., 2004. "Utilización y conocimiento de la herramientas de medición y su relación con los costes de calidad en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana/Use and Knowledge of the ," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 22, pages 369-389, Agosto.
  • Handle: RePEc:lrk:eeaart:22_2_12
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    References listed on IDEAS

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    More about this item

    Keywords

    calidad; ISO 9000; herramientas de medición; costes de calidad; productividad;

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

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