IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Active Learning Projects in Service Operations Management

Listed author(s):
  • Ravi S. Behara


    (IT and Operations Management Department, College of Business, Florida Atlantic University, Boca Raton, Florida 33431)

  • Mark M. Davis


    (Management Department, Bentley University, Waltham, Massachusetts 02542)

Registered author(s):

    Today's students have grown up in the Internet era, where they actively participate in the generation and consumption of information. To create and promote student interest in the classroom, business school faculty therefore have to actively engage them as part of the learning process. This article presents ways in which to incorporate active learning as part of a service operations management (SOM) course at both the undergraduate and graduate levels. We identify specific action learning projects for both levels, based on student maturity and business experience. These projects align with specific topics that are typically presented in a service operations management course. We also present a framework that provides insights for aligning the types of action learning projects with the nature of the data used and the types of intended outcomes. Student feedback suggests that there is significant value in these projects for both the students and faculty.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Article provided by INFORMS in its journal INFORMS Transactions on Education.

    Volume (Year): 11 (2010)
    Issue (Month): 1 (September)
    Pages: 20-28

    in new window

    Handle: RePEc:inm:orited:v:11:y:2010:i:1:p:20-28
    Contact details of provider: Postal:
    7240 Parkway Drive, Suite 300, Hanover, MD 21076 USA

    Phone: +1-443-757-3500
    Fax: 443-757-3515
    Web page:

    More information through EDIRC

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:inm:orited:v:11:y:2010:i:1:p:20-28. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.