IDEAS home Printed from
MyIDEAS: Login to save this article or follow this journal

Employee voice, human resource practices, and quit rates: Evidence from the telecommunications industry

  • Rosemary Batt
  • Alexander J.S. Colvin
  • Jeffrey Keefe
Registered author(s):

    Using data from a 1998 establishment-level survey in the telecommunications industry, the authors examine the predictors of aggregate quit rates. They draw on strategic human resource and industrial relations theory to identify the sets of employee voice mechanisms and human resource practices that are likely to predict quit rates. With respect to alternative voice mechanisms, they find that union representation predicts lower quit rates, even after they control for compensation and a wide range of other human resource practices that may be affected by collective bargaining. Direct participation via offline problem-solving groups and self-directed teams has a negative, statistically significant relationship with quit levels, but nonunion dispute resolution procedures do not. In addition, higher relative wages and internal promotion policies predict lower quit rates, and contingent staffing, electronic monitoring, and variable pay predict higher rates. (Author's abstract.)

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below under "Related research" whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Article provided by ILR Review, Cornell University, ILR School in its journal ILR Review.

    Volume (Year): 55 (2002)
    Issue (Month): 4 (July)
    Pages: 573-594

    in new window

    Handle: RePEc:ilr:articl:v:55:y:2002:i:4:p:573-594
    Contact details of provider: Fax: 607-255-8016
    Web page:

    More information through EDIRC

    Order Information: Postal: 381 Ives East, Cornell University, Ithaca, NY 14853-3901
    Web: Email:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:ilr:articl:v:55:y:2002:i:4:p:573-594. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ILR Review)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.