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The Emergence of Organizational Process Liability as a Future Direction for Research on Technology Acceptance


  • Jason Nichols

    (Oklahoma State University, USA)

  • David Biro

    (Oklahoma State University, USA)

  • Ramesh Sharda

    (Oklahoma State University, USA)

  • Upton Shimp

    (Defense Ammunition Center, USA)


During the assessment of a system recently deployed in a military training environment, a survey administered to capture subjects’ intention to continue use of the software resource directly conflicts with the outcome of interviews conducted with the same subjects at the same time. From the richness of the interview data, the conflict is identified to be the result of a seemingly underexplored notion in the literature: organizational process liability. This emerging construct is positioned within existing technology acceptance literature, and initial directions for future research are proposed.

Suggested Citation

  • Jason Nichols & David Biro & Ramesh Sharda & Upton Shimp, 2012. "The Emergence of Organizational Process Liability as a Future Direction for Research on Technology Acceptance," International Journal of Social and Organizational Dynamics in IT (IJSODIT), IGI Global, vol. 2(4), pages 1-13, October.
  • Handle: RePEc:igg:jsodit:v:2:y:2012:i:4:p:1-13

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